Part- Time Sales Associate

1 month ago

Toronto, Canada diptyque Full time

**Responsibilities include but are not limited to**:
**Qualifications**

**Purpose**

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

**Enhance the client experience**
- Greets and welcomes clients throughout all areas of the store
- Connects with clients in a genuine and meaningful way
- Provides clients advice and knowledge that they may not have realized they needed
- Makes every client interaction a personal and seamless experience
- Exhibits behaviors that support client satisfaction goal (KPI)

**Boost sales through omni channel and out of home base selling**
- Educates self and client on merchandise, events, promotions, policy and services
- Demonstrates expert styling and brand knowledge
- Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
- Graciously takes returns and offers options based on client’s needs
- Takes an omnitude approach to identify and recommend merchandise across all channels
- Utilizes selling tools and store technology to sell across all channels effectively
- Promotes benefits of the AYS program
- Achieves personal sales and boutique KPI goals

**Cultivate and grow client base**
- Cultivates the client relationship through personalized connection
- Acquires and builds client base primarily through forming relationships with new clients and maintaining/retaining/building spend of existing clients
- Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
- Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
- Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

**Champion operational excellence**

Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)
- Follow and implement company policies and procedures
- Completes daily opening/closing checklists

**Contribute to team success**
- Partners with others to provide the best client experience
- Actively creates a positive work environment through teamwork and collaboration
- Maintains positive working relationships throughout the company

**QUALIFICATIONS**:

- Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
- Industry awareness and strong business acumen;
- Strong verbal and written communication skills and excellent organizational skills;
- Passion for the Beauty and Fragrance Industry;
- Flexibility to work a part-time retail schedule which will include evenings, weekends and holidays.'
- Availability to work seasonally through mid January

'Work Remotely **No**

**Job Type**: Part-time

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Shift:

- Afternoon shift
- Day shift
- Morning shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

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