Customer Service Supervisor

3 weeks ago

Oakville, Canada ACI Brands Full time

ACI Brands is one of Canada’s largest fashion accessory, cosmetic, and beauty product companies. Located in Oakville at the Mississauga border, our dynamic company has an exciting new opportunity for a career -orientated supervisor of Customer Service. We are looking for an energetic, enthusiastic, results orientated Customer Service professional who has demonstrated success in the consumer goods industry.

As a senior lead member of the Customer Service department, the Supervisor will provide insight and help direct the customer service team in the day-to-day operation of accurate customer order fulfillment and processing while handling major accounts.

**Key Responsibilities**:
Processing various purchase orders and becoming knowledgeable about our customer’s business: what they buy, how they buy, pricing structure, promotions, warehouse locations, etc. achieved through continuous communication with our sales & marketing departments, warehouse team, and other contacts.

Oversee orders through the entire process: entry, receipt, accuracy of PO information - including pricing, UPC, retail, promotions, terms, discounts, shipping information, etc. - order entry, warehouse receipt and processing, ensuring customers are making appointments and warehouse is shipping on schedule, research shipping/ inventory discrepancies, and more.

Reach out to customers and warehouse as needed to correct/ address any issues.

Become familiar with customer accounts, contacts, items ordered, pricing, promotions, and special order/ billing instructions.

Learn customer portals for shipping/ routing/ confirming orders and managing information.

Work internally with Account Management team to ensure all customer inquiries, and concerns are addressed promptly.

Learn software and online ordering systems; acquire knowledge in all of our product SKUs and what is available by warehouse

**Qualifications**:
Minimum 2 years’ experience working within a high volume CPG customer service department

Comprehensive knowledge of supply chain

Excellent communication, interpersonal and analytical skills

Dependable and team orientated with a history of being able to work independently

Able to work in tight deadlines in a multi-task, high priority environment with a high degree of accuracy

Experience with major ERP systems and EDI orders (NetSuite experience an asset)

Must be organized and capable of handling multiple tasks

We offer a competitive total rewards package and compensation is commensurate with experience

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process when hired.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Oakville, ON

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