Property & Maintenance Manager
3 weeks ago
**Overview of Role**
**Role Title**
- Property & Maintenance Manager**Scope**
- Iqaluit (store, warehouse and staff housing)**Manager**
- Store Manager**Manager once Removed**
- Director, Sales & Operations**Purpose of Role**
- To manage the integrity of Iqaluit Store(s), warehousing and staff housing through regular maintenance and repair. To ensure all employees and customers are provided with a clean and safe working environment.- **Areas of Accountability**
- 1.**Maintain Interior and Exterior of Iqaluit Stores, Warehouses.**
- Ensures perimeter checks of all housing, store and C-store operations are executed daily.
- Ensures a safe environment for all employees and customers by removing debris from areas to allow employees to move safely and freely throughout stores, warehouses and parking lots.
- Manages maintenance inventory.
- Ensures disposal of garbage and recycling materials is maintained
- 2.**Track, manage and triage Facilities Maintenance issues for all in scope locations**
- Tracks and reports all requests triaging requests based on Facilities maintenance standards.
- Communicate processes in store to all staff Refer to store connect for all building maintenance requests that cannot be resolved within store resources.- 3.**Manages schedule of staff housing audits to standard**
- Manages inventory and discusses housing move requests with Store Manager as required.
- Ensures completion of staff housing audits every 6 months and annually, completing housing audits and checklists (move in/move out).
- Prepares housing inventories and works with new / exiting tenants to enforce standards
- Completes checklists and monitors against the Housing Policy
- Triages needs based on facilities maintenance principles and actions accordingly
- Arranges janitorial cleaning if required and monitors quality
4. **Schedules, manages and provides coaching to janitorial staff and technicians as required for all indoor and outdoor facilities.**
5. **Ensures maintenance and repair of company vehicles or equipment**
- Schedules regular maintenance of company vehicles and equipment
- Triages repairs and maintenance of vehicles and equipment using available or certified vendors or process
- Send equipment for repair
- 6. **Manages and monitors security of all assets**
- Works closely with security personnel to perform regular/random auditing for security purposes
- Ensures proper safety protocols are followed by all personnel including security staff
- Works closely with local policing and government to ensure the highest possible safety of our employees and customers
- Works closely and under the direction of Senior Manager Loss Prevention and Investigations for any offences in or around the property or involving NWC employees or customer incidents.
- Works closing with HR to report any unsafe violations in housing
- Creates a rotational schedule for all senior management for alarm and staff on call.
- Responds to all security calls and ensure all incidents are tracked and documented as per standard.
- Ensures all employees are aware of security protocols and shop theft policies and procedures.
As an employee, accountable to:
- Work effectively and with full commitment on agreed upon tasks.
- Know your customers and be focused on their needs.
- Have conviction and passion for doing great work.
- Give your manager best advice.
- Identify opportunities for innovation and continuous improvement.
- Stay within policy.
- Work with and support peers according to the vision set by your manager.
As a Manager, accountable for:
- Direct reports outputs and working behaviours.
- Building a team of increasingly capable direct reports.
- Model leadership practices and NWC shared principles
As a Manager once Removed (MoR), accountable for:
- Talent pool development (succession planning and mentoring
- Ensuring active demonstration of NWC shared principles and quality of management practices of subordinate managers.
- Ensuring cross-functional team work within your area.
- Being open and available to concerns from Direct Reports once Removed (DoRs).
- **Direct Reports’ Roles and Levels**
**Role**
**Level**
- Janitors- Facility Technician(s)- Security personnel- Local tradesman and contract suppliers**4.0 Authorities**
Roles this role can initiate tasks with:
**Accountability**
**Role**
**Task/Relationship**
- Escalates issues with facility repair or parts- Facilities Dispatch Coordinator- Service Getting- Facilities Dispatch Coordinator- Service Getting- Backup for alarm response- Assistant Store managers- Service Getting- Policy breaches for housing- HR / property manager- Service getting- Security or loss prevention issues- Senior Loss prevention Manager- Service Getting- Policy breaches or issues- Employees in housing- CoordinatingRoles that can initiate tasks with this role:
**Accountability**
**Role**
**Task/Relationship**
- Request for Housing maintenance- Staff in company housing- Service Getting- Request for
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