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Customer Success Team

4 weeks ago

Pilot Butte, Canada ICO Bath Full time

Do you have a passion for solving problems and making customers smile?

ICO is a rapidly growing company based in Regina (Pilot Butte) selling luxury bathroom products to a network of dealers across North America. We specialize in heated towel warmers, bathroom accessories, vanity units and sinks, and pride ourselves on giving a world class experience to every customer every time.

We are currently looking for a motivated and professional individual to add to our customer service team. This position includes:

- Order processing and customer support
- Sales team support
- Data entry and other administrative duties

Some of the key skills for success in this position are:

- Honesty, integrity and reliability - always humble and nimble
- Positive attitude, team player and always focused on continuous improvement of the company
- Organized and tidy, keeps his/her workspace in good order
- Efficient and accurate - able to complete tasks quickly and correctly the first time
- Able to manage and follow up on many different tasks without losing sight of any
- Professional - treats people professionally and knows the fine line between buddies / subordinates / colleagues
- Cheerful, people oriented and motivated to help people - you remember him/her when they call
- Knows how to quickly build rapport with customers
- Proficient with MS office and other necessary systems - SAP experience is a plus
- Can maintain a cool and professional demeanor in order to calm the client and help them with a solution
- Focused and proactive - always going the extra mile for the customer
- Communication skills - able to communicate both verbally and in writing in a professional and clear manner
- Continuous committal to ICO's mission, vision and values

ICO offers a competitive wage and benefits package, as well as a challenging work environment that promotes personal and professional growth. Our brand new purpose build facility has the latest in office furnishings and design, providing a great atmosphere for the team every day.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Ability to Commute:

- Pilot Butte, SK (required)

Work Location: In person