Service Advisor

3 months ago

Westlock, Canada Westlock Motors - Chev, GMC, Buick Full time

**Why Westlock Motors**:
As a family-owned and operated business, we strive to provide an environment and culture where our team can thrive. People and our community are our number one focus; whether it be customers, employees or family. We are committed to enhancing the experience and values of the automotive industry Do you share similar values? This may be the perfect position for you

**Overview of the Role**:
**Our team at Westlock Motors benefit from**:

- Industry-leading health and dental benefits that include life and disability insurances, health and dental coverage and coverage towards massages, acupuncture, orthodontics and more so that you and your family are covered
- Employer-matching RRSP plan to help set you up for retirement
- Travel Reward program so you can travel on us beginning at 5 years of
- A true family-orientated dealership that engages in regular company gatherings such as BBQs, fishing and camping trips, golf events and more
- A company who takes pride in being involved in the community for over 25 years
- Ongoing support and training and development opportunities
- And so much more

**Key Deliverables of the Job**:

- Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem/maintenance.
- Complete walk around inspection and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
- Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
- Maintain customer contact by explaining estimates and expected completion timeline
- Obtain the customer’s approval for estimates and answer questions and address concerns the customer may have
- Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair
- Maintain effective communication within the department and with leaders in the dealership; working together to identify opportunities and resolve issues
- Exceptional customer service and verbal communication skills to develop relationships to ensure customer loyalty
- Strong written communication skills to accurately detail customer concerns in each work order
- The capability of working independently, managing your time and workflow and have the ability to work congenially with other team members
- Proven time management and organizational skills with the ability to manage multiple demands
- Valid Driver’s License

**Make the most important move of your career and join our team, which is one of the best in the automotive industry

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