Customer Service Administrator

3 weeks ago

Mississauga, Canada Kyocera Document Solutions Canada Full time

**Job Title**: Customer Service Administrator

**Department**: Operations

**Location**:Mississauga, ON

**Status**:12 Month Contract

**Hours**: 35 hours per week (overtime may be required occasionally)

**About the Role**

When you join Kyocera Document Solutions Canada, Ltd. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

As the Customer Service Administrator, you will be responsible for order entry, order review, customer inquiry all aspects of customer service. You will be also be responsible for all orders comply with Kyocera sales policies and entered accurately and in a timely manner as well as preparing reports for the organization.

This is your opportunity to do something meaningful, to challenge yourself, and to be a part of change in an industry. The unique opportunity to use your knowledge to influence change doesn’t come around every day.

**Major Duties and Responsibilities**

Processing/Reviewing Transactions
- Processing customer orders in manage Oracle and PCS system for KDCA.
- Provide information such as shipment status, back order, ETA and POD’s and resolve any customer concerns on orders placed.
- Prepare shipping documents for warehouse and coordinate Vancouver warehouse shipments.
- Ensure all internal control process related to inventory controls are executed accurate and timely manner.
- Coordinate and execute special pricing and VDR processes in Oracle and share point with the assistance of marketing department.
- Assist with inventory count procedures.
- Participate in monthly team meetings, training sessions and help resolve customer related issues

**Qualifications**

Required**:

- College Diploma or equivalent
- Excellent analytical and communication skills
- Strong work ethic, solid analytical skills and a demonstrated ability to solve problems
- Excellent communication skills, flexibility and professionalism

Preferred:

- 2-4 years of experience in customer service.
- Solid fundamental knowledge in business and processes related to customer service
- Experiences with Oracle, PCS and PPS systems.
- Bi-Lingual French and English is added advantage.

**Job Type**: Fixed term contract
Contract length: 12 months

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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