Site Focal

**Long View. A career that helps you get more out of life.**

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A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

**Are you passionate about client satisfaction? Do you enjoy being a part of a team that focuses on managing Long View and the client's services?**

We are looking for a customer focused and dedicated **Site Focal **for our **Integrated Global Services **branch out of our **Calgary, Edmonton, Toronto or Vancouver** office You will provide and coordinate the delivery of technical services in accordance with Long View’s core values and our clients’ Service Level Agreements.

**A Day in the Life**:

- Guide and direct infrastructure-related escalations for client’s IT assets from the Network Operations Centre or Global Service Desk
- Build a strong relationship with the Site Manager and client to understand the client’s business, specific requirements and needs
- Interact with IGS and branch service delivery teams to help resolve issues
- Provide technical excellence across the client’s infrastructure
- Understand end to end core technical blocks (including those outside of Long View’s scope of support) that comprise the client’s environment
- Drive technical efficiencies, stability and security within the client’s infrastructure
- Provide operations-specific guidance to projects
- Provide support in Incident, Change, Document, Ticket Queue, and Problem Management
- Provide weekly and monthly status, change management and problem management reports
- Work with the Site Manger and IGS to update and remediate documentation issues, ensuring accuracy and timely updates
- Maintain the complete view of the client infrastructure and proactively identify performance bottlenecks or stability issues
- Patriciate in patching of Windows Servers when required
- Own tracking and reporting on the status of patching compliancy in a client environment
- Liaise with Site Manager on any client technical issues, escalations, documentation as well as ensuring all devices are monitored and backed up regularly

**What You Bring**:

- Experience with proactive management of all elements of a client’s infrastructure supported by Long View
- Ability and willingness be part of an on-call rotation and to act as the point of escalation to the team member on-call
- Ability to exercise judgment, make decisions and know when to escalate further in various situations including reactive break / fix issues, client requests, and project related inquiries or work requests
- Proven experience with collaboration of internal and external teams, including vendors, to determine and develop the best solution
- Generalist-type, intermediate to senior level of knowledge of server, network, storage, Cloud technologies, remote access tools, with technical specialization that may include, but not limited to any combination of:

- Azure, GCP, AWS Windows server and Active directory;
- Linux, UNIX server
- Network infrastructure
- Infrastructure security
- Cloud technologies (O365, Azure, Google Cloud or Amazon AWS)
- Converged or Hyper-converged infrastructure
- ITIL Foundations (Incident, Change, Problem, Asset Management)
- Knowledge of network security practices and anti-virus programs
- Desire and ability to carry a mobile phone for client and / or for Long View Systems support
- Excellent problem-solving and multi-tasking skills

**What Makes You Extra Awesome**:

- ITIL Certification
- Intermediate to Senior level certifications in one or more of the following areas:

- Microsoft
- Virtualization
- Cloud
- Networking

**Why Work at Long View**:

- ** Career growth **- Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- ** Interesting work **- Be part of exciting projects while accessing all the latest technologies
- ** Flexible environment **- A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

**Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram**

**Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we a