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Workplace Technology Support Analyst

3 months ago

Calgary, Canada ATB Financial Full time

OUR BOTTOM LINE IS DIFFERENT.

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number: REQ5961

Location: Calgary, Alberta (Onsite)

Paygrade: J-OTH

Positions available: 1

System Title: Support Analyst 5

Leader Name: Niko Miller, Sr. Manager (Leader 8), Support Analysis

**As ATB’s next Workplace Technology Support Analyst**, you will play a key role in shaping the future of work for ATB’s team members. The physical workplace is evolving and technology plays a more central and leading role in equipping team members to work flexibly and in a hybrid environment. You will contribute to developing and executing against a shared and collaboration technology strategy through:

- Collaborating with multiple technical and business stakeholders to build relationships, establish trust, and deliver value-driven solutions on time and within budget
- Providing great end-user technology experiences through the process of troubleshooting Incidents, fulfilling Requests, and providing services to end-users
- Performing end-user testing of new technologies, contributing to and maintaining standards, accompanied by curating technical and end-user knowledge articles
- Maintaining the shared and collaboration technology lifecycle through participation in Hardware Asset Management best practices

**Requirements**:
Accreditations:

- Post secondary education in Business Administration, IT Systems, or equivalent experience
- ITIL V4 foundations
- Working knowledge supporting organizational hardware troubleshooting and lifecycle maintenance
- Minimum 3 years of relevant organizational IT support work experience

Core Technical Skills:

- IT Service Management - Using a set of policies, processes and procedures for managing the implementation, improvement, and support of end user oriented IT services
- Hardware Asset Management - Managing, distributing and maintaining end user hardware asset inventory
- Business Analysis - Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations, and facilitates efficiency enhancements
- Project Management - Managing and coordination projects measuring progress of deliverables against business needs and goals

Interpersonal and Leadership Skills:

- Systems thinking
- Critical thinking & problem solving
- Self-motivated team player
- Active listening
- Verbal & written communication
- Prioritizing work & managing expectations
- Organization & planning skills
- Giving and receiving feedback

**At ATB, we know that highly talented people can readily transfer their skills.** If you believe your skills and experience are transferable, please consider putting your name in the running.

**Benefits**

**Be great. Be you. Believe.**

**What happens next?**

All ATB Financial team members are required to disclose their vaccination status and provide proof of vaccination as a condition of employment to help support client and team member safety.

**Stay in touch**

ATB is excited to know you’re interested in a career with us Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.