Quality and Risk Cooridnator

2 weeks ago


London, Canada Primacare Living Solutions Full time

**Position Overview**:
If you are an analytical thinker with a passion for improving healthcare outcomes through cutting edge technologies, conducting gap analysis, and collaborating effectively across disciplines we want you on our team.

**Key Responsibilities**:
1. Data Collection & Analysis:

- Gather, process, and validate data related to resident care, quality indicators(Falls, Pressure ulcers, Antipsychotics usage), and operational metrics.
- Develop and maintain data collection tools to ensure accurate, timely, and reliable data capture.

2. Gap Analysis & Process Improvement:

- Conduct gap analysis to assess discrepancies between current and ideal states in resident care and operational processes.
- Identify opportunities for improvement, focusing on aligning processes with industry best practices and regulatory standards.
- Develop actionable plans to bridge identified gaps and optimize care and operational efficiency in collaboration with the interdisciplinary team members.

3. Data Visualization & Presentation:

- Create compelling data visualizations using tools like Engine Room or Excel to communicate findings clearly to various stakeholders.
- Present data-driven insights (Paretos, Run charts, Bell curve, dynamic dashboards etc) in a manner that supports effective decision-making among administrative, clinical, and support teams.

4. Project Management, Process Mapping & Process Improvement:

- Work with interdisciplinary team members (PSWs, Reg Staff, House keeping staff, dietary, Managers, Consultants etc) to map current state processes, identifying inefficiencies and areas for improvement.
- Use flowcharting and other tools to visualize and communicate processes clearly. (eg; Swim lane, RACI matrix)
- Manage multiple projects of various sizes and duration through efficient resource mobilization and optimum utilization. Ability to build and use project management tools like Gantt charts etc.

5. Quality Improvement Initiatives:

- Contribute to root cause analysis efforts using tools such as Fish-bone analysis, 5 Whys to identify contributing factors to process issues.
- Collaborate in the planning and implementation of quality improvement projects using evidence-based approaches such as Gantt charts, etc.
- Engage actively in continuous improvement efforts, striving to achieve measurable outcomes in resident care and safety.

6. Integration of Automation & New Technologies:

- Proactively explore and recommend technology-driven solutions to streamline workflows and enhance data integrity.

7. Collaboration & Communication:

- Foster effective communication across all levels of the organization, including residents, staff, and external stakeholders.
- Act as a change catalyst by promoting a culture of continuous quality improvement and helping team members adapt to new processes.
- Work closely with clinical and non-clinical staff to align quality improvement initiatives with organizational goals.

**Required Skills & Competencies**:

- Data Analysis & Interpretation:

- Proficiency in advanced Microsoft Excel skills.
- Ability to analyze large datasets, draw meaningful conclusions, and communicate findings clearly.
- Ability to manipulate data in multiple formats without loss of data.
- Data Visualization:

- Proficient in visualization tools such as Power BI, Engine room, Excel or similar platforms.
- Strong skills in presenting complex data in a simplified manner for diverse audiences.
- Process Mapping, Gap Analysis & Lean Methodology:

- Demonstrated experience with process mapping and flowcharting tools (e.g., Engine room, Miro, Visio, Lucidchart).
- Ability to conduct gap analysis to evaluate current performance against desired standards and propose solutions.
- Strong understanding of lean principles and how they can be applied to healthcare to improve efficiency and quality.
- Knowledge of Quality Indicators & Processes:

- Thorough knowledge of FLTCA 2021, and quality indicators relevant to long-term care (e.g., CIHI indicators, HQO standards).
- Experience working with resident care processes and an understanding of the operational requirements of a long-term care home.
- Problem Solving & Root Cause Analysis:

- Ability to conduct effective root cause analysis using methods such as the "5 Whys" or fishbone diagrams.
- Proven track record in successfully implementing solutions that lead to measurable improvements.
- Effective Communication:

- Excellent verbal and written communication skills, capable of translating complex data into practical recommendations.
- Experience presenting findings to interdisciplinary teams, including healthcare professionals, management, and front-line staff.
- Change Management & Team Collaboration:

- Ability to act as a change agent within the organization, fostering a culture of innovation and adaptability.
- Strong interpersonal skills, able to work in a diverse, interdisciplinary team environment.

**Qualifications & Experience**:

- Bachelor’



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