Banquets Supervisor/red Coat- Marriott On The Falls

2 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Located on the brink of one of the world’s greatest natural wonders, the Niagara Falls Marriott on the Falls is a 404 guestroom full service hotel, minutes away from area attractions, world-class wineries, golf and casinos. The Niagara Falls Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer. Whether our guests are traveling on business or taking a much needed vacation, our mission is to always exceed the expectations of our guests.

**Areas of Responsibility**:

- Assist in overseeing and help complete all on-site details for executing group events; develop and follow checklist or itinerary, and troubleshoot event problems.
- Assist with training, evaluating, coaching and motivating associates.
- Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
- Serve as onsite contact person for coordinating details of events with clients, meeting planners, and other departments involved with events.
- Design, confirm, and communicate room layouts and set-up requirements for special events.
- Liaise with Event Managers to ensure all event details are communicated to team.
- Prepare daily list of duties for banquet staff.
- Ensure audio-visual requirements from third party provider is being achieved to deliver optimum service for the guest.
- Communicate with and instruct associates on how to set up event rooms to client specifications.
- Communicate service needs to kitchen throughout functions.
- Respond to guest inquiries and concerns and offer solutions.
- Help manage end of function billing.
- Prepare weekly departmental schedule.
- Motivating and encouraging employees to perform their best, making them accountable for their tasks and assignments and providing feedback on possible improvements.
- Ensuring Associates are proper uniform and are properly groomed.
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program.
- Serve as a role model to the banquet team by demonstrating appropriate Marriott service standard behaviours.
- Other duties as assigned.

**Requirements**:

- Minimum of 2 years supervisory experience, preferably in Food and Beverage.
- Previous banquet experience considered an asset.
- Knowledge food handling safety and sanitation procedures.
- Knowledge of a union environment considered an asset.
- Strong knowledge of technology is considered an asset (smart phones, Ipads, LCD projectors).
- Must be able to work flexible hours including evenings, weekends and holidays.
- Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance.
- Stand, sit or walk for an extended period of time or for an entire shifts

**Some Benefits Marriott Niagara Falls Employees Enjoy**:

- Growth and development opportunities within the Hotel.
- Working with professional and great team members under Marriott Standards
- Complimentary daily staff meal “lunch, dinner and midnight” prepared by our culinary team.
- Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott, Delta and Starwood brands hotels worldwide.
- Complimentary parking; complimentary bike storage facilities.
- Shower and locker facilities.
- Complimentary Company sponsored events.
- Personalized electronic access to your pay statements and annual T4 statements accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via online.

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