Expert Finance Product Manager

2 months ago

Montréal, Canada Canadian National Railway Full time

Job Summary

The role of Expert Product Manager is to translate business requirements into formal product roadmaps. The Expert works closely with the Business and I&T stakeholders to operationalize these roadmaps for initial development and evolution of the product. The Expert Product Manager supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction. This person ensures the product and related enhancements meet business needs based on market trends.

Product management is the discipline and business process governing a product from its inception to customer delivery and service in order to generate the largest possible value to CN business. A product is a deliverable that has a value and provides an experience to its users. It can be a combination of systems, solutions, materials, and services delivered. Product management team provides leadership to activities such as portfolio management, strategy definition and product development.

Main Responsibilities

Business Partnering
- Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two and that product expectations on either side are aligned
- Translate Business and Operations needs into solutions through a formal product roadmap
- Work with the Business to capture and develop pipeline of product opportunities and innovative ideas
- Build business cases (including the need for change / objective, strategic alignment, benefits, high-level implementation plan, financial analysis, risks, etc.) and promote Business sponsorship
- Support the annual budget planning exercise led by finance
- Provide business leaders with insight into innovative technologies that can disrupt or enhance business models / capabilities
- Work with the Business to capture, translate and enrich business requirements for new and existing products and related services
- Measure satisfaction through various channels and scores (e.g. Net Promoter Score)
- Based on satisfaction results, develop an action plan to address issues and escalate to leadership, as appropriate

Product Life-Cycle Management
- Develop a pipeline of product innovations
- Engage with key stakeholders to achieve a shared vision of product goals and priorities
- Develop a product roadmap aligned to business needs and priorities
- Monitor and analyze technical components to identify potential issues and new capacity requirements for future demands of the Business
- Build working models of the product for demonstration purposes or as part of the development process to enable faster feedback loops, engage end users earlier and jumpstart implementations
- Work with cross-functional teams to ensure innovation productization / realization into new products
- Employ appropriate techniques to capture requirements and manage them on an on-going basis through the project lifecycle
- Analyze competitive and alternative products so as to understand what capabilities the product must have to delight internal and external customers
- Maintain a product lifecycle perspective, and facilitate the balancing of short-term achievements with long-term goals

Evolving Product Management Discipline
- Prioritize product development activities to ensure alignment to both the business and technology strategies
- Support prioritizing new products and related projects and programs
- Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials, etc.)
- Collaborate with other product managers and other stakeholders (e.g., procurement, security, architects, innovation) to avoid duplication and manage dependencies as required

Working Conditions

This role may require occasional business travel in accordance with CN policy for meetings (10-20% of time)

**Requirements**:
Experience
- Minimum 10-15 years overall work experience
- Minimum 5 years demonstrating technical leadership qualities and/or overseeing deliverables
- Minimum 5-8 years of experience in a Product Management or related role
- Experience of engaging senior leaders and other stakeholders to support business decisions
- Experience in shaping, building, scaling and sustaining products
- Experience in diverse roles and increasing responsibilities across Business and I&T, although a business-only career is acceptable if business roles included sufficient technology focus
- Minimum 3 years working in or with Design Thinking and Lean / Agile software delivery teams

Education/Certification/Designation
- A Bachelor's degree in computer science, business administration or equivalent degree or experience

Competencies
- Business acumen, and the ability to communicate with executives, business domain stakeholders and technical staff alike
- Excellent leadership, influence, communication, presentation and facilitation skills
- Effective planning and organizational skills

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