Expert, Product Manager

2 weeks ago

Montréal, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The Expert, Platforms Product Management is responsible for translating business requirements into product roadmaps. The incumbent works closely with the Business and I&T stakeholders to develop and drive the evolution of CN IT enterprise platforms products and solutions under their responsibility. The Expert will achieve this based on user and business client feedback, alignment with System Architecture strategies and using reports and feedback from the Service Offering Manager and Product Manager. This role ensures that the product and these evolutions meet CN’s requirements Regulatory and Cybersecurity requirements, good market practices and modernization objectives. The Expert, Product Management also oversees the operationalization of this roadmap.

Main Responsibilities

Customer Partnering
- Create a trusted relationship with customers and support leads, ensuring clear communication channels
- Translate customer and Business needs into solutions through formal product roadmaps
- Collaborate with other departments to define and improve requirements for products and solutions
- Manage the evolution pipeline or the creation of new products
- Collect high-level business requirements to support the Portfolio Manager
- Provide support to Business Analysts in defining requirements
- Work with the Portfolio Manager and Integrator to ensure the clarity and accuracy of the project requirements
- Work with service Offering manager to understand product cost, capacity, and licencing
- Work with Architecture to allow them to design solutions aligned with the needs
- Review the pipeline with Support Managers to take the operational reality into account
- Lead the the annual budget process and service health assessment process
- Measure and manage customer satisfaction

Evolving Product Roadmaps
- Provide an overview of innovative technologies that could impact the product portfolio
- Manage and organize the Product Governance (POD) to formally approve the Product Roadmap and review with Service Manager the proposed initiatives as input for the financial planning processes
- Pay close attention to product lifecycles and enable steady alignment as part of product management in collaboration with the internal technical Subject Matter Expert (SMEs)
- Engage with Cybersecurity to assess security risks and factor the risk response plans into the Product Roadmp
- Work with the Portfolio Manager and Integrator group to monitor the execution of projects vis-à-vis the Product Roadmap
- Work with the Architecture group to align the product roadmap with Architecture strategies and positions
- Manage roadmap priorities. Facilitate definition and tracking of key metrics related to products (e.g. performance, financials)
- Work with other Product Management experts and other stakeholders to identity and manage inter-dependencies ensure consistency between various products
- Engage with vendors to understand and influence their product evolution based on CN’s strategic needs
- Ensure teams responsible for delivery do deliver products that meet requirements

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires occasional business travel ( < 10%) within North America.

**Requirements**:
Experience

Relevant Work Experience
- Minimum 10 years of relevant work experience
- Experience of Product Management
- Experience shaping, building, scaling and sustaining products
- Experience with requirements analysis
- Experience working with complex technology systems in large organizations*
- Strong experience in working with Cloud, open-source and commercial-off-the-shelf, API platforms, and message and integration technologies such as Kafka and Mulesoft.
- Good understanding of DevOps and Automation and skills on development tools (e.g. Java, Python, Javascript, Microsoft Azure DevOps, Git, etc.), Coding experiences on Java technologies, database design, Data Analysis and Chatbots, AI/ML and Cloud
- Good understanding and experience with popular database programming languages including SQL, others for relational databases and on NoSQL like MongoDB, Cassandra, and.
- Good experience in working with platform governance, quality assurance and security teams and specifically information stewards and privacy and security officers

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