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Room Attendant
1 month ago
**Room Attendant (NOC 6731)**
Hilton Whistler Resort and Spa, Whistler, BC
Located in the Coast Mountain Range in the heart of Canada’s most celebrated adventure playground, the recently appointed Four Diamond Hilton Whistler Resort & Spa is in close proximity to world-renowned ski hills (Whistler and Blackcomb Mountains), scenic mountains and designer golf courses.
The Hilton Whistler Resort & Spa's 287guestrooms are designed with mountain style elegance and incorporate many natural elements into its design, including indigenous art from the Sea-to-Sky corridor.
Relax by the outdoor heated swimming pool, sauna or indoor and outdoor hot tubs. Take advantage of the 24-hour Fitness Centre and Business Centre. Rejuvenate yourself with our own full service Taman Sari Spa. Tempt your palate at the Cinnamon Bear Grille, signature restaurant of the Hilton Whistler Resort & Spa, specializing in Pacific Northwest Fusion Cuisine.
**Position Details**:
Department: Housekeeping
Reporting Relationship: Rooms Division Manager
Work Hours: 40 hours per week
Day of evening shifts in a 7-day operation
Purpose: Responsible for providing housekeeping service and maintaining high standards of cleanliness in guest rooms and surrounding areas, in a timely and organized manner, ensuring a safe and secure environment. This is a unionized position.
**Position Duties**:
The Room Attendant’s duties include:
- Clean and service a set number of guest rooms, while following correct procedures, including (but not limited to) changing bed linens, cleaning bathrooms, vacuuming, dusting, and replenishing supplies.
- Prompt and accurate reporting of completed guest rooms and the reporting of any rooms unable to be serviced, according to set procedures.
- Provide housekeeping service for occupied rooms with the highest regard for our guests’ privacy and comfort.
- Respond quickly to guest requests in a friendly and professional manner. Follow up to ensure guest satisfaction.
- Take ownership of the timely completion and documentation of rotating cleaning tasks for guestrooms - according to set procedures.
- The immediate reporting of unsafe conditions and needed repairs, as per guidelines provided.
- Work in such a careful manner that damage to the building and its contents is prevented at all times.
- Ensure that linen rooms and housekeeping equipment are consistently maintained to the required standards.
- Work in accordance with Health & Safety mandates and Departmental Loss Prevention rules.
- Show continuous support for all environmental
- and energy conservation initiatives.
- Handle chemicals as per WHMIS regulations.
- Ensure the security of all guest property (including lost & found items), storage rooms and equipment as per guidelines provided.
- Maintain a professional image at all times through conduct, appearance and dress by following company policies & procedures as outlined in the Team Member handbook.
- Contribute to the successful organization and morale of the Housekeeping Department.
- Other duties or tasks as assigned.
**Qualifications**:
- Must be able to speak, read, write and understand English.
- Able to physically meet the responsibilities of the position i.e. walk/stand for a long period of time, carry and lift items weighing as much as 20 lbs and pull/push up to 200 lbs.
- Passion for customer service and attention to detail.
- Capable of creative problem solving i.e. will take appropriate risks to satisfy guests.
- Good communication skills, approachable, friendly demeanor, and a positive attitude at all times.
- Proven ability to excel in a team environment.
- Prior housekeeping experience preferred but not necessary.
- Knowledge of WHMIS preferred but not required.
**Education**:
- Minimum of secondary school required
**Benefits**:
- Competitive wage**:$18.21 to $23.02 per hour** for **40 hours per week**
- Extended Medical Benefits - _(Coverage will begin on the first day of the month after passing 120-days employment. This plan covers medical, dental, short & long term disability and life insurance, AD&D as well as optical)_
- Life & Leisure Benefit $11.25 / day worked
- Access to Hilton Go Travel Benefits
- On Site Parking
- 1x Complimentary meal per shift (Lunch, Dinner)
- Tuition Reimbursement _(after passing probationary period)_
**Extra Requirements**:
- Rotating shifts - availability to work on changing schedules is required
- Availability to work throughout weekends/holidays required
- Willing to relocate to Whistler, if applicable
**Start Date**
This position is expected to start as soon as possible.
**How to apply**:
To apply, please send you resume and cover letter.
**Job Types**: Full-time, Permanent
**Salary**: $18.21-$23.02 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Even