Import Client Services Manager

4 weeks ago

Mississauga, Canada MSC - Mediterranean Shipping Company Full time

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

**Job Description**:
As MSC Canada is vastly growing, we are looking for an Import Client Services Manager who has the desire to make a significant contribution to a rapidly growing organization. Reporting to the National Director of Import Services, the Manager will lead our team towards our vision of becoming Canada’s most customer centric carrier and bring forward innovative ideas to achieve long-term and short-term goals.

**Key accountabilities**:

- Manage and motivate staff, recruit staff, train and develop staff, according to company’s policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc.).
- Manage and maintain department ‘s work quality and target achievements.
- Contribute to the company’s strategy and policymaking as required by attending meetings and collaborating with key team-members.
- Develop personal skills and capability through on-going training, as provided by the company or on own accord.
- Plan and implement service strategy and activities consistent with overall aims and requirements of the company.
- Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in the Department and procedures.
- Communicate, liaise, and support other departments using appropriate methods to facilitate the development of profitable business and sustainable relationships.
- Perform all related tasks as required and requested by management to meet departmental business and service needs.

**Qualifications**:
All MSC Canada employees are expected to exhibit the **MSC Values**, striving to drive customer centric results in all interactions with colleagues and customers alike.
- 5+ years of relevant industry experience (i.e., Shipping, Logistics or transportation).
- 3-5 years' experience directly supervising or managing a team.
- Customer centric mindset with ability to advocate for and empathize with customer.
- Ability to establish and enforce KPIs/targets based on real-time data.
- Ability to motivate a team towards achieving a common goal, coach, provide guidance and reinforce positive behaviors.
- Ability to lead and work effectively with cross-functional teams.
- Experience in developing departmental strategies and effectively communicating recommendations to senior management.
- Professional written and spoken communications skills, both English and French.
- Ability to work under pressure, strong organizational and follow up skills.
- Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Office 365).

Additional Information

Great people who work hard and look out for each other because we’re a team—it’s that simple

Just to name a few of our perks:

- Flexible health and dental benefits coverage (for all permanent full-time roles).
- RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- Employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.

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