Collection Specialist

2 weeks ago

Toronto, Canada Provincial Smart Home Services Full time

**Job Title**: Collections Specialist

**Reports To**: COO

**Company Review**: _Provincial Smart Home Services_ is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment.

**Job Overview**:_The Collections Specialist _is responsible for managing and maintaining the collection process of outstanding customer accounts. They will work closely with customers to resolve outstanding payment issues, minimize bad debt exposure, and ensure timely collection of payments. The Collections Specialist will also maintain accurate records of customer interactions and collaborate with internal teams to address billing discrepancies and resolve customer disputes.

**Key Responsibilities**:
Monitor and manage a portfolio of customer accounts to ensure timely payment and resolution of past due invoices.
Analyze aging reports and prioritize collection efforts based on the severity of delinquency.
Negotiate payment terms and establish payment plans with customers as needed, ensuring adherence to company policies.
Escalate collection issues to the Accounts Receivable Manager for further action when necessary.

**Customer Relationship Management**: Build and maintain positive relationships with customers while assertively pursuing payment collections.
Respond promptly and professionally to customer inquiries regarding billing discrepancies, payment arrangements, and account reconciliations.
Address and resolve customer disputes or complaints related to invoicing or payment discrepancies.
Provide exceptional customer service, ensuring customer satisfaction while adhering to company guidelines and policies.

**Documentation and Reporting**: Document all customer interactions, payment agreements, and collection efforts accurately and comprehensively.
Maintain organized and up-to-date collection records, including payment history, communication logs, and account status.
Prepare and present reports on collection activities, outstanding accounts, and aging analysis to the Accounts Receivable Manager as required.

**Cross-functional Collaboration**: Collaborate with internal departments, such as Sales, Customer Service, and Billing, to resolve billing issues, disputes, and customer inquiries promptly.

**Qualifications and Requirements**:

- High school diploma or equivalent; associate or bachelor's degree in Accounting, Finance, or a related field is preferred.
- Proven work experience as a Collections Specialist or similar role, preferably in a fast-paced environment.
- Strong knowledge of collection principles, practices, and techniques.
- Excellent communication and negotiation skills, with the ability to maintain professionalism and tact while dealing with challenging situations.
- Proficient in using collection management software and Microsoft Office Suite.
- Detail-oriented with strong organizational and time management skills.
- Ability to analyze financial data and make sound decisions based on findings.
- Demonstrated ability to work independently as well as collaboratively in a team environment.

We are an equal opportunity employer and value diversity in our workforce. We encourage all qualified individuals to apply.

**Salary**: $19.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Toronto, ON M9A 1Y9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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