Technical Help Desk Representative

3 weeks ago

Regina, Canada Access Communications Co-operative Ltd Full time

Access Communications is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package._

**We need your help**

We are looking for some great people - technical help desk experts who love helping customers.

As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means we are looking for 24/7 open availability as shifts will include days, evening and weekends (7am - Midnight), with the possibility of overnight shifts.

**What You’ll be Doing**:

- Determining the best solution based on the issues and details provided by the customer.
- Completing follow ups with customers, next business day, after resolution to verify the issue is still resolved.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.

**Experience and Skills Needed**:

- Customer experience dealing with complex issues, trouble shooting and problem resolution.
- Demonstrate strong communication and interpersonal skills.
- A 1-2-year technical diploma in computer or telecommunications studies.
- Industry recognized certification such as CompTIA Network+, Cisco CCNA, CCT would be preferred.
- A good understanding of computer systems, mobile devices, Televisions, and other interconnected devices.
- Strong analytical skills, the ability to visualize, gather accurate information, articulate, analyze and handle complex problems.
- Proven experience as a help desk technician or other customer support role.
- Clear Criminal Record Check.
- Open availability to work a variety of shifts including days, evenings and weekends.

**Competencies Valued**:

- A passion for and responsibility to the customer.
- A passion for the work you do and how you do it.
- A strong work ethic - reliable and committed.
- A passion for learning.
- A love of volunteering your time to help others.
- A willingness to collaborate with other team members.

**What’s In It For You?**
- Excellent salary - $24.46/ hour, plus sales incentives
- Health, Dental and Vision benefits.
- Company matched pension plan.
- Health and Wellness benefits.
- Flexible work environment.
- Employee discounts on all products and services.

**Sound Like a Good Fit? **_We’d love to talk to you_** Please submit the following to apply**:

- Resume of your employment history.
- Cover letter explaining why you want to work on the technical help desk with a focus on providing a great customer experience.

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