Assistant Manager, Cliffe Ave

5 months ago

Courtenay, Canada Mark's Full time

**What you'll do**

**Customer Service**
- Provides leadership to team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
- Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels
- Support the customer experience through timely processing and movement of inventory to the salesfloor

**Operations**:

- Implement, communicate and ensure compliance with all operating procedures, processes and policies
- Deliver performance metrics, process improvement and Lean techniques (how, when, who)
- Lead store inventory movement teams and support accuracy
- Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
- Assists in preparation and execution of annual inventories.
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
- Assumes responsibility for operations of the store
- Assumes responsibility for all operations of the store in the absence of the Store Manager

**Training**
- Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support
- Create and communicate execution of Daily Game Plan for operations activities and store
- Supports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.
- Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
- Follows up with team to complete required training within timeframes
- Facilitate and lead team meetings as necessary.
- Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
- Maintaining a positive work environment for staff.

**Leadership**
- Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
- Promotes and maintains a positive and motivating work environment.
- Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.

**What you bring**

**Required Skills and Experience**
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Proven ability to build and manage a daily plan for the department and store
- Exceptional communication skills
- Excellent organizational skills
- Superior training and mentoring skills
- 3-5 years retail experience required
- High energy, enthusiasm and a drive to succeed
- Fundamental computer skills an asset

LI-LK1

**À propos de nous**

Chez Mark's/L’Équipeur, nous voulons que vous fassiez l’expérience d’une carrière extraordinaire en contribuant à faire de notre marque la première destination au Canada pour les vêtements et chaussures de travail et tout-aller. En tant que l’un des principaux détaillants de vêtements au Canada, et membre important de la famille d’entreprises Canadian Tire, Mark's/L’Équipeur se distingue par son engagement envers le confort, la qualité et le style. Mark's/L’Équipeur est un chef de file dans le développement d’articles novateurs et de qualité grâce à son assortiment de vêtements, de chaussures et d’accessoires de travail, y compris des marques maison dynamiques et exclusives. Joignez-vous à nous, il y a une place pour vous ici

**Notre engagement envers la diversité, l’inclusion et l’appartenance**

Nous nous engageons à favoriser un environnement où le sentiment d’appartenance est florissant et où la diversité, l’inclusion et l’équité font partie intégrante de tout ce que nous faisons. Nous croyons en la création d’une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l’âge, de la capacité perçue, de la langue parlée, de l’orientation sexuelle et de l’identité de chacun. Nous sommes unis dans notre objectif d’être ici pour contribuer à améliorer la vie au Canada.

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