Shipping Coordinator

7 months ago


Richmond Hill, Canada United Canada Inc. Full time

**About United Canada Inc.**:
United Canada Inc. is a dynamic and growing company located in Richmond Hill, Ontario.

United Canada Inc. works with leading worldwide manufacturers and distributors to offer a range of high-quality products including medical supplies, safety gear, personal care items, ergonomic office furniture, and at-home care products. Additionally, United Canada Inc. is committed to providing exceptional customer service and ensuring customers are satisfied with the product they are receiving.

**Who we’re looking for**:
If you’re an energetic, detail oriented and focused individual who enjoys working in a fast-paced environment and can effectively multi-task, we’re looking for you

**Overview of Position**:
**Responsibilities**:

- Manage all outgoing shipments, including picking the items in each order, creating the shipping label and ensuring prepared shipments are going out on time
- Processing customer payments and issuing refunds from time to time
- Informing the purchasing team of any out-of-stock items in a timely manner
- Building product knowledge to ensure the correct items are being sent to our customers and you’re able to effectively answer any product inquiries they may have
- Assist any walk-in customers with order pickups, in-store purchases, product inquiries etc.
- Liaise with shipping companies to resolve any issues that may arise with shipments
- Working with the rest of the CS team to resolve customer complaints and requests, including providing shipments on outgoing orders
- Notify the appropriate departments about any shipments with special delivery instructions
- Maintain records of completed shipments and resolved customer complaints as per the companies procedures
- Other duties as assigned

**Knowledge, Skills, Abilities, and Other Requirements**:

- Proficient in Microsoft systems
- Familiar with 3PL systems
- Fluent in written and spoken English, with excellent reading and writing skills and attention to detail
- Excellent customer service skills
- Problem solving skills, takes initiative to find creative solutions to problems
- Strong time management and organizational skills
- Ability to work in a fast-paced environment
- Ability to work efficiently, both independently and as a team
- Ability to multitask
- Outgoing, bubbly and friendly demeanor an asset

**Working Conditions**:

- Office environment (this is _**not**_ a work from home or a hybrid position).
- Sedentary, working at a desk/picking orders in a warehouse environment
- Using the computer and phone for prolonged periods of time

**Experience**:

- 1-2 years’ experience in a customer service role
- 1 year experience working in a logistics environment

**Education**:

- Must be finished school (this is a full time, permanent position).
- University or college degree/diploma in administration, business, or a combination of education and relevant experience

**Job Type**:

- Full time, Monday to Friday, 9:00 a.m. to 5:00 p.m.

**Location**:

- In office
- 111 Granton Drive, Unit 412, Richmond Hill, Ontario L4B 1L5

**What’s In It For You?**
- Compensation_
- Health, dental and vision benefits after successful completion of probation period
- Free Goodlife Fitness membership after successful completion of probation period
- 20-22/hr based on previous experience
- Other_
- Work in a friendly, relaxed environment.
- Be a valued member of a team that cares about your ideas and opinions.
- Company lunches.
- Fully stocked kitchen (coffee, tea, pop, and tons of snacks, etc.).
- On site parking.
- Employee discount.

**Equal Opportunity Statement**:
**COVID-19 Statement**:
United Canada Inc. has a COVID-19 workplace policy in place to reduce the risk of COVID-19. This includes physical distancing, continuous making, hand hygiene, and other precautions.

Pay: $18.00-$22.00 per hour

Expected hours: 35 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON L4B 1L5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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