Customer Service Associate, Order Fulfillment

4 months ago

Calgary, Canada RONA+ Full time

By joining the RONA family, you’ll enjoy many benefits, such as:

- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

Become a member of our Internet Fulfillment team Deliver an exceptional customer experience by processing every internet order with accuracy and speed. Your attention to detail and commitment to providing great service will be the driving force behind your success

Your role:

- Respond quickly to customer and associate needs in a friendly and professional manner
- Ensure merchandise is in good condition, accurately accounted for, and delivered to customers on-time
- Pull merchandise safely for loading onto delivery trucks and help customers and staff move merchandise safely
- Seek out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Other related tasks to ensure the store runs smoothly

What we're looking for:

- Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance
- Customer service oriented and results driven
- Ability to establish priorities and to take action
- Safety oriented
- Ability to understand and perform basic arithmetic (addition, subtraction)
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using a handheld device (e.g., mobile phone, tablet, iPod) to enter, access, and output information

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