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Account Manager

1 month ago

London, Canada FULLY MANAGED INC Full time

**Join our team**

Fully Managed by TELUS is a one-stop-shop for technology solutions that help businesses navigate and succeed in today's digital world of work. With decades of collective experience in IT, Fully Managed by TELUS provides companies with the technology support, expertise, and products and services they need to be productive and proactive - helping them work smarter, more securely and with greater efficiency.

The Fully Managed by TELUS team leads a diverse Managed Services portfolio in a fast-paced and entrepreneurial environment, providing a great place to learn and grow. We are the destination of choice for entrepreneurial data-driven people that enjoy a challenge. We have a culture and team members with values that focus on ownership, outcomes, curiosity, iteration and celebration.

**The impact you'll make and what we’ll accomplish together**

As an Account Manager (AM) you are responsible for developing long-term relationships with a portfolio of mid to large sized clients, connecting with key business executives and stakeholders to be able to grow and retain client accounts. AMs liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to specific client’s needs. AMs manage and develop client accounts to initiate and maintain favorable relationships, and to ensure the client aligns with our business best-practices and standards. The AM is expected to achieve or surpass their sales targets by capturing opportunities for growth and standardization within their accounts.

**What you’ll do**
- Own the Managed Service Agreement (MSA), ensuring its satisfactory delivery, and effective interpretation, for clients and internal Team Members. Managing client expectations, and ensuring their understanding of all items on the signed agreement;
- Drive the creation of the client’s technology strategy, guiding them through related presentations, either in person or online, with support from internal team members;
- Conduct quarterly, and monthly business reviews with the client, in accordance with their fiscal planning cycle, to ensure efficient MRR reconciliation (quarterly), and MSA/SOWs are being delivered to the client’s satisfaction (monthly);
- Identify new business relationship opportunities, and securing referrals;
- Assist internal teams in scope-reviews for requests outside of the MSA;
- Create action plans for at-risk accounts;
- Other duties as required.

**What you bring**
- 5+ years of sales experience;
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Availability from Mon-Fri, 8am-5pm and evenings/weekends as situationally required;
- Strong knowledge of all things Microsoft;
- Experience delivering client-focused solutions to customer needs
- Ability to translate technical discussions to non-technical customers to fulfill understanding;
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and work in high pressure situations;
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills

**Great-to-haves**
- Experience in Salesforce;
- Previous Experience working at an IT Managed Service Provider

**Salary Range**:$55,000-$85,000**

**Interested?**

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.