Pro Account Expeditor

3 weeks ago

Toronto, Canada The Home Depot Canada Full time

**Pro Account Expeditor**

**Position Purpose**:
The Pro Account Expeditor delivers exceptional service through effective support of consultative sales and operational activities for key accounts for the overall division. This incumbent will be responsible for executing operational processes, driving sales strategies, collaborating with internal partners, partnering with external pro customers and identifying new processes that bring value to the account. This Associate will work closely with Contractor Services Senior Leadership Team and other cross functional departments and stores as related to various projects and processes.

**Responsibilities**:

- Coordinate project management on key accounts to ensure accuracy and follow-through from quoting to fulfillment
- Partner with merchants and a variety of cross functional partners to assist with issue resolution for high volume/complex customer project needs
- Support existing and identify new process needs; including operational development and system enhancements to stakeholders and ongoing support through full integration and steady state
- Develop job flows and supporting documentation for customer accounts and key initiatives
- Develop or assist with the implementation of policies and procedures to bring value and efficiencies to key selling processes and support
- Identify and take a leadership role in areas for process improvement resulting in excellent customer service and overall profitability
- Development, coordinate, update and track key steps in the quoting, selling and fulfillment aspects for key accounts. Own projects from end to end, ensuring the Pro is the focal point of the process
- Lead and direct change management across functional groups by communicating change initiatives and coordinating efforts associated with the sales process

**Experience / Knowledge Required**:

- Strong knowledge of Contractor Services, business to business sales, and the retail industry
- Minimum of 4-5 years of related experience (including sales, professional contractor, business operation, and special service and/or merchandising experience in the home improvement industry).
- Proficient in Microsoft computer programs
- Strong communication skills both written and oral
- Requires highly developed interpersonal skills for dealing with sensitive or controversial situations.
- Typically faces situations that are unstructured and may require original thinking and approach for developing a solution.
- Ability to partner with various levels of the business (including stores, field and management teams)
- Ability to be self-directing and work independently
- Organized with proven ability to multi-task
- Project management experience an asset
- Bilingual French/English an asset
- Ability to travel 10% of the time

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