Brand Standard Manager Cleaning Industry

4 weeks ago

Toronto, Canada Jan-Pro Central Ontario Full time

**Perks & Benefits**:

- **Base Salary: $50,000**:

- **+ Sales Commission Plan**:

- **+ Retention/Growth Bonus**:

- **+ Monthly vehicle allowance ($675/month).**:

- **+ Health Benefits**:

- **+ Company cell phone provided.**:

- **+ Company laptop provided.**

**Covering: Toronto, York Region & Scarborough**

JAN-PRO is Canada’s largest and most trusted cleaning and disinfection service provider. Our success as a company is a result of the hard work and dedication of our Certified Business Owners (Franchisee). These talented forward-thinking cleaning professionals, all of whom display an unwavering commitment to delivering personal service built on innovative solutions, demonstrate exceptional talent, and operational excellence in all aspects of their responsibilities.

The success of this position will be achieved through your customer service focus, interpersonal skills, ability to effectively communicate with others, and ability to inspire others and achieve industry-leading customer satisfaction levels. Your ability to impart technical skills (current janitorial methods and practices) is another critical aspect of this role. This road warrior will be spending most of their time meeting with Customers and Certified Business Owners at various locations within the designated territory ensuring the JAN-PRO services are driving growth and success.

**Responsibilities**:

- Complete accountability for all accounts, including setting and maintaining quality standards, building performance and maintaining the integrity of the account.
- Serve as the first point of contact for Customer’s Site Management and Certified Business Owner.
- Train, Support and Develop JAN-PRO Certified Business Owners.
- Cultivate strong relationships with Customers and Certified Business Owners and communicate on an ongoing and regular basis to understand their needs and ensure satisfaction.
- Perform Quality Assurance check at customer facilities to ensure Certified Business Owners comply with the JAN-PRO Brand.
- Record thorough details quality assurance results and meeting summaries with customers in CRM to ensure accurate record.
- Providing guidance and assisting the team in troubleshooting customer requests/ complaints or deficiencies identified during audits
- Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained by developing campaigns for maintaining customer loyalty.
- Identify for any Additional Services or Project works opportunity on existing customer sites.
- Generate Quotes and Coordinates any Project works on existing customer sites.
- Identify additional Sales Opportunities and Generate Leads for our Sales team wherever possible.
- Walkthrough and Oversee Account Start-Ups.
- Update and review Weekly/ Monthly summaries of quality control reports with the Regional Director
- Other duties as assigned.

**Qualifications**:

- Valid driver’s license, access to own vehicle, and clean driving record.
- Bondable (police background check required).
- Minimum 3 years of Management in the Commercial Cleaning industry
- Working knowledge of current commercial cleaning methods and practices.
- Demonstrated proficiency with cleaning equipment, including commercial floor scrubbers
- Demonstrated ability to coach, develop and train individuals
- Willing to work flexible hours and days - some evenings and weekend work will be required
- Position includes an on-call component. Must be available to assist Franchisees in dealing with Urgent/ Emergency concerns from customers when required.
- Experienced and proficient with technology (computer, web-based, app, and mobile functions) and Microsoft Office (Excel, Word, PowerPoint, and Outlook)
- Strong written and oral communication
- Action-oriented, attention to detail, and ability to work effectively in a fast-paced work environment.
- Ability to work independently, in a team, and meet deadlines.
- Driven to work hard towards delivering excellence in client servicing, building relationships, and partnering to offer solutions to challenging problems.
- Excellent problem-solving skills and ability to effectively manage change.
- Ability and willingness to travel regularly within the designated territory.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Automobile allowance
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Retention bonus

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Commercial cleaning: 3 years (preferred)
- Operation Manager Role: 3 years (preferred)

**Language**:

- Fluent English (preferred)

Work Location: On the road

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