Technician Onsite Support

7 months ago

Burnaby, Canada AVI-SPL Full time

Description:
**WHO WE ARE**

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

**WHAT YOU’LL DO**

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

**Day-To-Day Responsibilities**:

- Setup/breakdown of conference spaces to meet the customers event needs
- Perform preventative maintenance task to help maintain customer spaces
- Perform support tasks in a timely and quality conscious manner
- Provide field service support of networked devices
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Understand and adhere to local safety standards for all site duties
- Provide job site documentation and end user training as needed
- Setup and troubleshoot various audio/video/presentation systems.
- Travel to various job sites as required

**Items to Consider**:
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

This position will generally work on customer sites and may deal with a construction site type of work environment.

**WHAT WE’RE LOOKING FOR**

**Must-Haves**:

- Effectively communicate with employees, customers, and colleagues
- Working knowledge of team collaboration and communication platforms such as MS Teams and Zoom
- Ability to use hand and power tools in a safe and efficient manner
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver’s License and a clean drivers abstract that meets AVI-SPL driving standard
- Minimum of a High School Diploma or equivalent
- Must be flexible to work after hours and weekends when required
- Ability to regularly climb and work from ladders, lifting equipment, tools, and materials

**Nice-To-Haves**:

- Minimum of 1-2 years of audiovisual integration experience
- Formal education in Electronics or related field
- Intermediate PC troubleshooting knowledge

**WHY YOU’LL LIKE WORKING HERE**
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching
- World class tools to help you succeed
- Enjoyable and dynamic company culture

**MORE ABOUT US**

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.

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