Case Worker- Reception House

2 weeks ago

Ottawa, Canada Catholic Centre for Immigrants Full time

About Us

The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years. CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a diverse and more welcoming community for all.

Job Summary

Under the direction of the Reception House Manager, the RAP Case Worker is responsible for assisting residents with a broad base of support and resources, including housing, documentation, and community referrals.

This position reports to: Reception House Manager
Employment Status: Full-time, Contract
Hourly rate: $27.30
Deadline Date to Apply: May 15, 2023

Location: 204 Boteler Street

**Responsibilities**:

- Assess and respond to clients’ initial settlement and integration needs.
- Develop and facilitate basic educational workshops, groups, and activities to orient clients to their new community, Canadian culture, and social norms.
- Refer clients to appropriate community services in relation to specific settlement needs.
- Assist clients in finding suitable housing accommodations, including viewing housing options, rent negotiation, leases, and rent payment.
- Accompany clients to appointments, when needed.
- Identify, establish, and maintain positive working relationships with relevant community stakeholders and landlords to secure supports and permanent accommodation for clients.
- Liaise with community service providers and suppliers and advocate on behalf of clients.
- Accompany the client when moving out of Reception House to ensure a smooth transition to permanent accommodation in the community.
- Perform in-person follow-ups at the office, by phone, and through home visits.
- Evaluate client progress at the beginning, middle, and end of the program.
- Maintain accurate service records and program documentation.
- Other duties assigned by manager

**Qualifications**:

- Post-secondary education in a related field, or an equivalent combination of education and experience.
- At least two years of experience in a social service setting.
- Exceptional interpersonal skills, and a high degree of cross-cultural competence.
- Experience assessing client needs to provide appropriate service and referrals.
- Knowledge of services and resources available to assist newcomers to Canada.
- Experience facilitating groups and workshops.
- Skilled at de-escalation, negotiation, and conflict resolution.
- Ability to perform duties independently and with mínimal supervision.
- Excellent organizational skills and the ability to set priorities and meet deadlines.
- Ability to function in a multidisciplinary, culturally diverse workplace.
- Ability to communicate effectively both verbally and in writing.
- **Fluency in English and Arabic is required. Fluency in other languages is an asset.**
- The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer._

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