Dispatcher/waste Management

3 weeks ago

Grimsby, Canada Advantage Waste Systems Full time

Immediate Full-time days job opportunity in a fast-paced logistics/dispatch environment, Grimsby Ontario Canada

**Competitive wages plus comprehensive benefits packages**.

**Primary Duties**:

- Manage dispatch operations Monday - Friday, occasional weekends
- Managing incoming service orders, set up new customers and services in TRUX operating system
- Dispatch and route vehicles
- Create driver routes based on daily order taking
- Organize daily workforce requirements (drivers and collection vehicles)
- Upload routes to drivers electronically to onboard vehicle device
- Prioritize and dispatch same-day service orders to drivers
- Multi-task and prioritize throughout the day
- Effectively communicate with drivers, follow up to ensure orders have been received and completed, confirm with drivers all adjustments in routes and calls
- Direct drivers and loads to suitable landfill, transfer stations material receivers
- Assist drivers, answer their calls respond to question
- Monitor route and driver progress, delegate workload - re-assign or re-schedule as necessary to meet daily workload requirements
- Monitor and manage driver delays, vehicle breakdowns, traffic, organize and dispatch solutions communicate with supervisor and mechanical
- Mitigate driver overtime hours
- Attend to drivers, requests, and site service concerns
- Communicate and report driver site issues to clients, supervisor, managers
- Communicate with customers, delays or missed pick-up; arrange modified collection
- Communicate and assist in rectifying on-site service issues example, no access, locked gates, containers not out for collection
- Evaluate site service, communicate with customer in level of collection
- Data entry, update client data base, site information, service notes
- Collaborate with company health and safety
- Ensure driver DVIR log in is authenticated daily
- Complete driver daily routes for invoicing
- Assist administration with various tasks

**Requirements**:

- High School diploma required, post secondary graduate highly considered
- English speaking (French not required)
- Excellent customer service skills
- Able to prioritize workload requirements
- Office experience or business administration graduate preferred
- High-volume call center experience beneficial
- Clear speaking and friendly nature on telephone
- Excellent time management and prioritization skills
- Strong working knowledge of Microsoft Office, TRUX, MobiControl, Geotab training provided
- Critical and logical thinking skills a must
- Knowledge of Ministry of Transport regulations an asset
- Able to work extended hours to complete assignments
- Previous experience working in a busy logistics or waste management setting beneficial
- Geographic knowledge of Halton, Hamilton Niagara

**Salary**: $51,759.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Grimsby, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

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