Logistics Coordinator

6 months ago

Ottawa, Canada Euro Tile & Stone Full time

**About the Role**

Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client’s space to create the atmosphere, the vibe, the feeling they’re looking for.

For over 30 years, we have been serving homeowners, designers, architects, builders, retailers, contractors and renovators. You will have the opportunity to touch every aspect of the business and truly influence yours and the company’s success.

**Salary **Between $19.00 - $24.00 per hour

**Benefits**

Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, Wellness program.

**Position details**

Euro Tile & Stone is looking for a Logistics Coordinator. You will have the opportunity to be a key contributor to provide an excellent client experience. Join us to be a part of our growing team.

**What You’ll Be Doing**
- Provide exceptional service, consultation and customer experience to anyone who either enters our store or contacts us
- Coordinate and facilitate the movement and flow of product: inbound receiving from international and domestic suppliers, outbound to clients, inter-company
- Schedule and coordinate outgoing shipments to our client base including B2B (dealers, contractors, builders) and B2C (retail) clients with own vehicles and third party carriers
- Address and resolve shipment issues
- Negotiate freight rates with third party carriers both for spot quotes and set rates
- Analyze logistics spend and find ways to reduce costs and improve efficiency
- Coordinate intercompany shipments between warehouses
- Coordinate and ensure all client orders are ready for pick up
- Coordinate logistics staff (IE drivers) according to availabilities and requirements
- Update order status in ERP along the cycle of an order, from new order to prepared to shipped
- Build professional relationships with our B2B clients, many of whom are entrepreneurs/business owners, to positively impact their business success
- Respond to incoming inquiries and requests from clients specifically related to order status, shipping and delivery schedule
- Liaise and coordinate with clients upon their arrival for pick ups
- Ensure client’s requirements are met and communicated with all parties involved
- Maintain accurate inventory including assisting with cycle counting at admin level, digging into discrepancies proactively, etc.
- Process internal inventory adjustments
- Address and resolve inventory discrepancies to find root cause
- Teamwork. That means collaborating with other Logistics Coordinators and working harmoniously with other business units including Customer Service Reps, Supply Chain Managers, Operations Managers, etc.
- Have a great understanding of our vast product types and collections including continually and proactively familiarizing yourself with new products; this is in addition to the training we provide
- Ensuring the pickup areas are clean and orderly (indoors and outdoors).
- Adheres to all Health and Safety policies, procedures and guidelines.

**What You Bring to the Role**
- Minimum 2 years of experience in a logistics role
- An understanding that the client is central to everything we do
- An understanding that logistics is one of the most important elements in the client service and experience
- Strong organization and administrative skills
- Ability to multi task effectively and manage many different moving parts
- Mature, positive, friendly, courteous attitude
- Highly detailed and precision oriented. Accuracy in this position is a must
- Taking initiative to ensure understanding of a client’s exact requirements
- Proactively identify potential problems and taking care of them before they might escalate
- Able to use technology (ERP, Microsoft Office and specifically Excel, iPad). We’ll train you on our systems in your first week.

**Nice to Haves**
- Other languages. We’re an international company. Tell us about any other languages you speak

**Why Join**

At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values. We are dedicated to continuing to offer outstanding service and care to each and every one of our clients. With over 30 years in the business, we have an unwavering focus on building relationships and our clients appreciate that.
- We have a strong commitment to our employees just as we do our clients because we recognize that our people are fundamental to the success and growth of our business
- You get to work directly with other businesses and entrepreneurs so you get to make a tangible impact to their success.
- You’ll get the freedom to express your talents in your unique way
- You’ll

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