Consultant, Connected Retail

3 days ago

Toronto, Canada CT Corporation Full time

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

As the Consultant, Connected Retail you will be part of the **Connected Retail Team **, which is focused on improving end to end operations at Canadian Tire Retail.

This is a highly visible role across the organization that will challenge your ability to work with ambiguity, manage large amounts of data, turn insights into action, and make strong connections with business leaders. You will be working independently with various groups building relationships and determining impact on the end-to-end operations at Canadian Tire
- from insights into promo planning and inventory management to changing processes to enable improved operations. In this role, you will work across a team of high performing individuals looking to make an impact at Canadian Tire.

You will lead the analysis and insight extraction which will enable process improvements and the building of longer-term roadmaps. Your knowledge of Canadian Tire and expertise in other disciplines will contribute to the development of various initiatives You will be responsible for collaborating across the organization (Merchandising, Forecasting, Replenishment, Supply Chain, Promo Planning).

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

**What you will do**
- Develop broad operational experience through analysis, integrating and influencing across teams, and delivering solutions that are value add to the organization
- Work with data to identify and interpret issues, analyze root causes, and draw out actionable, data-driven, strategic insights to work toward resolution
- Work with business stakeholders to determine business process improvements and optimization of the end-to-end process from promo planning to delivery of goods to store.
- Maintain documentation and provide knowledge transfer for other team members where needed.
- Evaluate gaps in process and operational support documentation and implement plan to address gaps.
- Act as incident and problem coordinator where required.
- Support the facilitation of regular meetings and working sessions with key stakeholders and various teams to address ongoing issues that require further understanding or analysis.
- Form a partnership with the business teams to deeply understand their business to enable the capture of clear, concise, and correct business requirements
- Provide project management support using approved project management processes, tools, and techniques
- Contribute to a collaborative team environment by information sharing and team cooperation
- Assist with process building, from requirements gathering to implementation and execution
- Develop new reporting and scorecarding; maintain and revamp existing reports and tools
- Perform ad-hoc reporting/post-mortem analysis to solve various business problems

**What you need to succeed**
- University degree in Business Administration, Commerce, Mathematics, or equivalent demonstrated interest in operations and supply chain
- Experience in an analyst or consultant role with exposure to multiple divisions at Canadian Tire or other retail environment, CPG or equivalent
- Strong data management & analysis, critical thinking, problem-solving skills, and data-driven insights and decision making
- Solid presentation, facilitation, interview, and workshop skills
- Strong interpersonal, negotiation, and communication skills
- Ability to navigate ambiguity, overcome confusion, simplify complex situations, mitigate unexpected change and be able to communicate impacts
- Demonstrated ability to collaborate with colleagues at various levels of the organization
- Highly organized and detail oriented, able to tackle multiple projects with varying scope
- Agile and innovative individuals, who can manage in an environment of change and ambiguity
- Strong business/financial acumen and demonstrated ability to deliver within condensed timelines
- Highly skilled in Microsoft Excel, Access, and PowerPoint
- Collabo

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