Unify Functional Process Owner, Global Clinical
3 weeks ago
Global Clinical Solutions (GCS) drives the delivery of Technology and associated processes for the BioPharmaceuticals R&D organisation, owning and providing industry leading technology and services on behalf of Development Operations and its internal and external Partnerships.
Unify is our new clinical trial support companion tool that virtually connects patients through a patient app, and healthcare professionals and Clinical Research Associates (CRAs) via a web portal. Unify makes clinical trials easier and gives everyone involved more clarity, flexibility and peace of mind. It helps improve all participants outcomes and the clinical trial experience by relieving many of the administrative burdens of the trial process and making the trials fit better into the patients life.
The Unify **Functional Process Owner (FPO) **is a member of Global Clinical Solutions, Business Technology Solutions department and is end-to-end responsible for the leadership, lifecycle management and continuous improvement of Unify system processes, guidelines and user manuals.
The Unify FPO works closely with System Owner, Digital Health, Business Process Management & Optimisation (BPMO), R&D IT (Information Technology), internal and external customers and stakeholders to ensure customer needs are met and to enable optimal end-to-end delivery of clinical studies. Responsible for the identification, definition, and delivery of improvements in end-to-end clinical study delivery, utilising tools, and techniques to achieve continuous improvement and value creation. The Unify FPO role will partner closely with the Unify Change Lead and Training Lead to align on clear responsibilities.
The Unify FPO ensures that the defined system processes, guidelines, and user manuals meets AZ requirements, standards, best practices and they are in line with SOPs and other processes. The Unify FPO collaborates closely with BPM Lead to confirm alignment of managed processes with overarching higher-level processes (e.g. SOPs).
The Unify FPO represents the business interests in strategy discussions and provides strategic advice to the Governance team in securing long-term business success in their assigned areas. Reviews and approves (if acceptable) identified system process risks and mitigations.
**Typical Accountabilities**:
**1) System Process Ownership**:
As the allocated owner for a specific set of Development Operations system processes, Functional Process Owner is responsible for:
- The lifecycle management - design, development, implementation, maintenance, continuous improvement - of the system processes for the allocated area
- The development and delivery of high quality guidelines, user manuals, training materials, relevant templates and toolkit documents
- Providing advice, training and end user support for the system processes and other system supporting documents
- Defining, tracking and monitoring key performance indicators of the allocated system process, and using these data to inform selection of system process improvements and input to cross-functional improvements.
- The delivery of Corrective and Preventive Actions (CAPA) to time and quality, and for acting on data or trends identified through the Quality & Risk Management process.
- Escalating risks and issues as required
The FPO will:
- Ensure customer requirements are understood, critically evaluated, prioritised and addressed within the allocated system process area and provide feedback and clear rationale for any areas that will not be addressed
- Engage and influence internal and external key stakeholders to drive the system processes strategy, development and continuous improvement within the allocated area
- Liaise with relevant Process Owners, Business Process Management Office and Governance Team representatives to ensure alignment and cross-functional approach
- Liaise with relevant System Owner(s) to ensure that system processes and procedures are aligned
- Communicate and provide input to Business Process Management Office and Process Owners for evaluation of new SOPs and regulations related to the process.
- Be a member of Governance Teams relating to the allocated area
- Support audit and regulatory inspection planning, preparation and conduct.
- Actively seek and promote creative and innovative ideas to drive performance and bring new solutions to customers.
**2) Customer Service and Support**:
As the primary point of contact for Development Operations GCS system processes within a Study Team:
- Understands the system processes, technology and services the study team relies on, their needs and pain points. Uses this knowledge to provide advice and guidance, removes barriers, provides solutions and identifies opportunities for improvement
- Ensures the effective resolution of system process risks and issues that impede the Study Teams progress and effective delivery. Identifies and engages with the right process, technology and service experts, and expertly
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