National Training Specialist, Store Systems
2 weeks ago
**What you’ll do**
Embracing and driving change is critical to our success. The complexity and rate at which the retail industry is transforming has increased exponentially in recent years and we are committed to being a leader in the industry. As such we are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to drive the company forward. It is an especially exciting time to join the Canadian Tire Family of Companies as a National Training Specialist at Canada’s premier sporting goods retailer, FGL. FGL owns the most recognizable sporting goods brands in the country including Sport Chek, Sports Experts and Atmosphere. In this role, you will be expected to:
- Design, develop, and document digital training content used within store management, back of house management teams, and retail operations programs including:
- Development of e-Learning courses, self-learning guides, job aids, and short video content for deployment on our learning management system or other assigned categories.
- Development of in-class instructor led presentations and materials in PowerPoint.
- Adjusting content and delivery to enhance learner experience and saturate training campaigns across all Sport Chek and Atmosphere stores.
- Maintain a deep understanding of store systems, cash processes, and back of house operations in a retail environment to implement processes and procedures through various training channels.
- Work closely with Central OPS stakeholders and various head office stakeholders to identify and prioritize training and development needs for assigned areas of focus.
- Validate through key stakeholders regarding effectiveness of training programs. Recommend changes as required.
- Improve employee and customer friction points by collaborating with key stakeholders to improve operating processes were applicable.
**What you bring**
- Experience working in retail with a focus on store operating systems or employee development
- Experience managing a variety of operations projects involving multiple stakeholders
- Experience creating and executing training programs with a measurable business impact
- Experience designing and created training content in a variety of tools (Photoshop, Illustrator, InDesign, Captivate, or Articulate is beneficial but not required).
- Ability to present in front of a camera, leading regional or store-wide conference calls, and ability to present in front of large teams (when applicable)
- Completion of an undergraduate degree in a related field is an asset (Business, Human Resources, Communications, etc.)
**#LI-RF1**:
**About Us**
At Sport Chek, we want to find what moves you, and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you’ll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here.
**Our Commitment to Diversity, Inclusion and Belonging**
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
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