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Manager, Product Design

1 month ago

Vancouver, Canada PayByPhone Full time

**PayByPhone is looking for its next Manager, Product Design**

**About the role**

The Manager, Product Design is responsible for leading and defining the Design and UX Research team strategy and priorities. Working in concert with the wider Product and Technology organization, the Design team will directly contribute to the next generation of PayByPhone products.

This role will focus on establishing and evolving design strategy, processes, and tools by leading the ideation of new functions and features, to establish design standards across the product portfolio. This is someone who cultivates a creative space for their team, thinks deeply, articulates clearly, and embraces collaboration and feedback.

**How we work**

As a remote-first organization, we support your decision to choose the most productive workplace for yourself. While the majority of our North American employees, including this role, are eligible to work from home most of the time, there will be occasional requirements to collaborate in-office in this position.

**To be eligible for this role, applicants must be located a commutable distance from our Yaletown, Vancouver office.**

**Here's what you'll do**
- Drives the design direction for new and existing products and features across the portfolio.
- Leads the definition of understanding the customer through experience principles, user archetypes, customer journeys and UX KPI’s.
- Works closely with Product Designers and User Researchers to create compelling user experiences.
- Works closely with Product Designers and User Researchers to set performance goals and evolve them on a continual basis.
- Identify, develop, and communicate new methodologies and customer insights across product domains.
- Identifies efficiency and efficacy challenges and continuously improves the human-centered design and research process.
- Embraces a continuous personal development mentality, always seeking to learn and improve in line with current role and future development path.
- Supports a strong product and team culture, evangelizes human-centered design and research practices in the wider organization.
- Leads, mentors, and empowers the Design & UX Research team to deliver exceptional work.

**What you bring**
- 5+ years progressive experience working on consumer products at scale with a minimum of 2+ years managing a team of direct reports working in UX
- Bachelor's degree in a relevant field such as graphic design, interaction design, psychology, or computer science, or certification in UX Design, is strongly preferred
- Confidence leading and collaborating with diverse teams in a dynamic, rapid growth environment.
- Track record of implementing scalable processes, workflows, frameworks, and templates for efficient team operations.
- Strong understanding of Lean UX Principles and Agile Methodologies.
- Ownership of the design process, and a constant drive to seek improvements in the way we work.
- Experience with user-centered design and common qualitative and quantitative UX research methods.
- Excellent storyteller and communicator, able to speak fluently to business, designers, engineers and other key stakeholders.
- Comfortable navigating competing business priorities, while maintaining a solid grasp of the product, market and customer needs.
- Practices inclusive leadership practices.
- Self-directed, open, and curious, with a strong growth mindset.
- Able to meet timeline commitments and budget requirements.

**Success in the role**
- Strong outcomes include building an exemplary level of trust and capabilities around mixed-methods research across the organization. This will lead to meaningful products that derive customer value and overall business success.
- Be the focal point for Design and UX Research as it relates to the PayByPhone product portfolio.
- Champion the benefits of using human-centered design and research processes across the organization.
- Showcase work done by the Design & UX Reseach team to elevate our product.
- Is leading by example and relentlessly developing and evolving the team's skill set and capabilities.
- Maintaining a highly collaborative design culture.

**Compensation**

The salary range for this role is $116,000 - $145,000 CAD annually, which is based on industry standards and reflects the market rate for similar positions in the area.

We take into account several factors when determining a proposed salary, including but not limited to: experience, education, location, budget, and internal equity. Our compensation philosophy emphasizes fairness and consistency, and job offers will be evaluated on a case-by-case basis.

**About us**:
Here at PayByPhone, our strength is in our people: a talented team behind a fantastic product. We are a creative, ambitious and driven multi-disciplinary group. We value learning and fun as we innovate to help millions of consumers pay for parking easily and securely. Our teams are growing; but not without you.

Together, we’re