Manager - Service Desk

3 weeks ago

Toronto, Canada Techify Inc. Full time

Techifyis hiring a talented and motivatedManager
- Service Desk who is a motivated “problem solver” and “ticket closer” to join our fast growing and dynamic team. You will solve complex issues and create and deliver an exceptional customer experience through a team of remote IT Support professionals.

**Who We Are**: Techify saves time and reduces risk for clients by providing Intelligent Technology services and support. We are a high-performance outsourced IT department for more than 45 companies around the GTA.

**Our Purpose**:To do right by our team, our clients, and our company.

**Our Values**:Growth Mindset, Going to the Front of the Net, Show The love.

**We want to hire you if**:

- You have6-8 years of IT experience with Microsoft-based computer networks preferably in an MSP environment
- You have 2+ years of experience in training, supporting and leading a team of IT support professionals
- Either an Associate’s Degree or Bachelor’s Degree in IT or a related technical field
- You have experience in accurately capturing and documenting user requests and ensuring ticket summary accurately reflects the actual issue
- You have excellent analytical and troubleshooting skills and can work tickets based on the daily schedule, ensuring timely resolution of user requests.
- You want the opportunity to learn and use our industry-leading remote monitoring and management platform
- You want towork with a team of people who are the best when it comes to supporting business computer networks
- You have worked to develop a successful support desk team, leading to excellent performance, great customer service and culture of care.

**Things You Might Have Done Last Week if You Had Worked Here**:

- Partake in Senior Leadership meetings
- Identified any training gaps and provided recommendations to the leadership team
- Developed and maintained IT Service Desk procedures, policies, and documentation
- Acted as a point of escalation for customer concerns, complex IT issues, and provided technical expertise and guidance to the team
- Enforced quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction

**Compensation**:

- Competitive salary
- Corporate performance-based profit-sharing bonus
- Health and Dental benefits
- Group RRSP plan with contributions matched by company
- Yearly technology device allowance
- Paid birthday offas well as paid personal days
- Onsite Office Gym

**To Apply**:
Complete the following survey:

- Please note, an applicant will not be reviewed until they have completed the Culture Index Survey.

**AboutTechifyInc.**

Techifysaves time and reduces risk for clients by providing Intelligent Technology services and support. We do this through Implementing our Orange Certified standards, aligning IT strategy to business goals and delivering a consistent computing experience to our clients.

While most IT teams are consumed by firefighting issues,Techifyfocuses on fire (issue) prevention to boost productivity and help an organization make the most effective technology decisions to advance their overall business strategy.Techifyis a key business partner to more than 45 professional services firms and non-profits of various sizes around the GTA. We have been recognized four years in a row byMSPMentoras one of the top 500 managed services providers in the world and one of a select few on the list from the GTA.

Techify /kf/ v. To save time and reduce risk with better IT support.Ranked in the top 500 MSPs in the world (MSP Mentor) and one of Canada’s fastest-growing companies (PROFIT 500) five years in a row.

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