Medical Office Assistant

2 weeks ago


Peterborough, Canada Dr. Vanita Lokanathan MPC Full time

Duties
- Work efficiently in a fast-paced environment with simultaneous demand
- Answer phone calls and respond to inquiries in a professional and timely manner
- Triage incoming patient calls, and schedule appointments accordingly for 2-3 providers
- Greet and check-in patients, ensuring a positive and welcoming experience
- Maintain patient records and update electronic medical records ensuring accurate, concise, and confidential EMR/paper documentation
- Perform a variety of confidential duties (e.g., relaying messages, referral workups, data entry)
- Assist with health card verification and billing processes
- Coordinate referrals to specialists as needed
- Prepare examination rooms for patients and assist with procedures as needed
- Stock all medical and nursing offices with necessary supplies, biohazard waste removal and disposal from rooms
- Track, order and stock supplies for office, nursing and medical rooms
- Maintain infection control standards in waiting room and common areas
- Open and close office as per office policy and procedure
- Perform general administrative tasks such as filing, faxing, and scanning documents
- Troubleshoot and resolve technical issues related to phone system, EMR, fax system, internet
- Receive, sort and assign clinic and professional correspondence, bills, and other mail expediently
- Work in extended/after hours clinics as scheduled (evenings and Saturdays)
- Provide back-up coverage where possible in case of staff illness and/or vacation
- Other administrative duties as assigned

Qualifications:

- High school diploma or equivalent required; diploma or degree in healthcare administration or related field preferred
- Previous experience working in a medical or dental office setting is highly desirable
- Proficient in medical terminology and familiar with office procedures
- Knowledge and experience with EMR (Accuro) is a plus
- Strong communication skills, both written and verbal, with the ability to interact effectively with patients, healthcare providers, and staff members
- Excellent organizational skills with attention to detail and the ability to multitask in a fast-paced environment
- Proficient in using office equipment (e.g., computers, printers, fax machines)
- Ability to maintain confidentiality of patient information and adhere to HIPAA regulations

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Competitive compensation offered. The salary for this position will be commensurate with experience.

As the first contact in our clinic, the Medical Office Assistant is an integral and essential part of our multi-disciplinary team who works co-operatively with all members of the health care team in the promotion of patient health and prevention of disease.

If you are a keen, friendly, enthusiastic, motivated individual who thrives in a team striving to deliver the highest quality of healthcare to our patients, we would love to hear from you. Please submit your resume and cover letter detailing your qualifications for this position.

**Job Types**: Part-time, Permanent

Expected hours: 16 - 24 per week

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (required)

Ability to Commute:

- Peterborough, ON K9H 3R6 (required)

Work Location: In person

Application deadline: 2024-03-01



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