Manager of Counselling Services

2 weeks ago

Toronto, Canada Covenant House Toronto Full time

**Residential services**

**1 vacancy**

For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty.

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to stay, we provide 24/7 crisis shelter and transitional housing on-site and in the community, along with comprehensive services including education, counselling, health care, employment assistance, job training and after-care. Since 1982, Covenant House has supported more than 100,000 young people.

As a national leader, we educate and advocate for long-term change to improve the lives of vulnerable youth. This includes influencing public policy, leading awareness and prevention programs and continually building and sharing our knowledge. As a learning organization, we strive for excellence and programs with impact.

We provide life-changing care with unconditional love and respect. We meet youth's immediate needs and then we work together to achieve their future goals.

Thanks to our donors, who contribute 80 per cent of our $44.2-million annual operating budget, we are able to deliver these comprehensive programs and services.

**Overview**:
This role is known internally as the Clinical Manager. The Clinical Manager is responsible for overseeing the delivery of clinical services to a diverse group of young people with complex needs. This includes supervision of the mental health / substance use program, and counselling/clinical services for individuals in the Residential (Emergency Shelter) program, the clinical supervisor as well as oversight of the case management team. The Clinical Manager ensures that services delivered are clinically sound, responsive to the needs of young people, consistent with evidence informed practice and compliant with agency policies and procedures. It is also their responsibility to ensure that human resource practices are consistent with agency policies and compliant with relevant legislation. As a member of the program management team, the Clinical Manager is responsible for managing strategic initiatives as assigned and building clinical/ counseling capacity of program staff to deliver Trauma Informed and Harm Reduction practices integrating an anti-racist, equity, diversity and inclusion lens. The Clinical Manager also plays a lead role in managing service partnerships and various initiatives within the sector and wider service community.

**Responsibilities**:

- Responsible for ensuring that services delivered to youth are consistent with Covenant House principles, are clinically sound and consistent with evidence informed practice (Trauma Informed Care, Harm Reduction and EDI frameworks)
- Ensures that the clinical staff team develop case plans in collaboration with young people based on the goals that young people identify.
- Responsible for playing a key role in collecting and monitoring relevant statistical information, data driven decision making and addressing quality assurance and quality improvement related to clinical and case management services.
- Responsible for ensuring that services provided to young people are co-coordinated with other support service areas
- Responsible for identifying clinical trends, gaps in service and areas of program development
- Plays a lead role in the creative development of new services in response to identified trends, emerging needs
- Participates in the strategic planning process identifying and implementing objectives for program areas in their portfolio
- Leads communities of practice to advance clinical practices.
- Actively contributes to the Program Management team
- Supports program Manager and supervisors by offering clinical consultations, trainings, and coaching
- Oversee the clinical supervisor and wellness team while providing coaching, feedback and training as required.
- Responsible for managing service partnerships and various initiatives within the sector
- Ensure that all human resource policies are adhered to consistently throughout all program areas of responsibility
- Provides leadership, sets expectations, promotes effective working relationships across program departments
- Directly supervises, appraises, and evaluates staff in the clinical department.
- Recommend to Director on hiring, appraising, and terminating of all direct report staff
- Identify training needs of staff, deliver relevant trainings to staff and recommend training sessions
- Provide leadership around team development for these program areas
- Demonstrate awareness of organization health and safety policies and programs

**Qualification, Experience**:

- B.S.W. or M.S.W plus minimum 5 years related working experience, including 2 years at a supervisory/program manag

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