Memory Living Manager

3 weeks ago

Midland, Canada Chartwell Retirement Residences Full time

Chartwell Tiffin Retirement Residence
105 Pillsbury Drive, Midland, Ontario L4R 0E7
- Full-Time
- Ref: 11228-11-137790
- April 11, 2023

**At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.**

The Memory Living Neighborhood provides people with mild to moderate Alzheimer’s disease with a secure and safe living environment. This is not a care unit, but rather a specialized Neighbourhood geared specifically to addressing the social impact of the disease rather than the disease itself. Using a relationship centered approach, the Memory Living Manger plays a vital role as a liaison between the residents, their families, and the staff, making sure that everyone’s working together to promote the best possible experience for the residents.

The Memory Living Manager will work collaboratively with the Health & Wellness Manager and the Regional Manager of Care in planning, managing, and leading all aspects of the Memory Living Neighbourhood, including directing the Memory Living team members and executing the Memory Living Program Standards.

The Memory Living Manager is passionate about providing the highest quality of services to residents. They not only have the right skills and knowledge, they have the right attitude and are passionate about the role they play in providing/promoting a caring home environment for individuals with dementia or Alzheimer’s.

The Memory Living Manager’s role is “people intensive” with a substantial component of the job involving resident/family relations and team member relations and issues. The Manager is a “hands on” leader who also works alongside Neighborhood team members while creating a resident centered environment. They support the flexibility required to respond to the changing needs of residents and to providing opportunities for spontaneous activity.\

**Key Activities**

**_Resident Relations:_**
- Builds relationships and interacting with the residents and their families more important than the task to be completed.
- Provides residents with a sense of routine and structure, while supporting the requirements for flexibility and spontaneity in responding to their changing needs.
- Effectively uses nursing process of assessing, planning, implementing, and evaluating as well as effective approach to dementia care intervention strategies to provide highly individualized care to the residents.
- Acts as the contact person for the individual/resident and their family members and responds to issues/concerns.
- Coordinates and leads family conferences and related meetings.
- Coordinates communications with the resident, family members and Neighborhood team.
- Completes required documentation/paperwork for admissions, discharges as well as on-going documentation as per Memory Living Program Standards
- Assists in the development of the person-centered life plan.
- Ensures residents enjoy daily activities that are structured and well organized.

Leadership:

- Hires, trains, coaches, supervises and leads a quality team which is passionate and dedicated to working with individuals with Alzheimer’s. Monitors and evaluates Neighborhood team member performance.
- Plans, organizes, develops, and leads the overall operation in the Memory Living Neighborhood.
- Partners with Life Enrichment to ensure a variety of appropriate activities are available throughout the day and evening and that Care Team are actively involved and engaged with activities.
- Designs, schedules, and facilitates the Memory Living Neighborhood program incorporating Life Skills and a variety of dementia appropriate activities; establishes a cooperative relationship with the local Alzheimer s Association chapter or other Alzheimer s advisory organization.
- Ensures monthly family support group meetings are planned and facilitated.
- leads “team huddles” at the beginning of each shift, identifies any changes in the condition of residents and updates team members.
- Leads by example and supports spontaneous and flexible interactions/activities between team members and residents.
- Communicates professionally and effectively with Health & Wellness Manager, General Manager and Department Leads.
- Determines the training and development needs of Neighborhood Team Members and promotes ongoing Memory Living education.
- Ensures all Memory Living staff have completed GPA training and annual renewals, staff orientation and annual training.
- Provides coaching, support, direction, and feedback for staff members as necessary.
- Delegates responsibilities to staff with clear definition of expectations.
- Coordinate with the Food Services Manager on meal delivery and service

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