Program Manager, Patient, Family Partner Relations

7 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The Program Manager, Patient, Family Partner Relations shapes and manages the community of children, youth, family, and community member Partners that are essential to ensuring that the voice of those who benefit from the research and care conducted by SickKids are heard and brought to various initiatives across the organization. The Program Manager will be responsible for building relationships with our Partners including the recruitment, onboarding, orientation, retention, and evaluation of these processes on an ongoing basis. The Program Manager will promote a culture of open and accessible Partnership by ensuring our processes are built on the values of equity, diversity, and inclusion of all voices. A person who thrives on building authentic and meaningful relationships, we seek someone focused on advancing how we listen to our community and improve the quality of research, education and care provided at SickKids.

**Here Is What You Will Do**
- Implement strategies to ensure diverse representation of partner voices across SickKids engagement activities.
- Provide regular feedback, mentorship and coaching to Partners.
- Oversee the recruitment, onboarding, and orientation of new Partners.
- Facilitate the placement of Partners on hospital committees, research studies and projects based on the requirements of the assignment and the skill/competence/interest of the Partner.
- Track and report on Partner engagement activities
- Provide education to staff about the role of advisors and assist in identifying opportunities for patient and family engagement.
- Develop and sustain a communication and engagement strategy including regular updates to internal/external websites, newsletters and/or other mediums.
- Support the development of institutional guidelines and policies.
- Develop and sustain programs to develop partner competencies.
- Support the activities and meetings of the Partner Advisory Committees across the enterprise.

**Here Is What You Will Need**
- Master¿s degree in health-related field (e.g. nursing, social work)
- 2-5 years experience collaborating with Patient and Family Advisors
- In-depth understanding of Child and Family-Centered Care and Patient and Family Engagement
- Strong presentation skills
- Expert facilitation skills
- Experience analyzing data, identifying trends, writing, and presenting reports.
- Strong project management skills
- Excellent interpersonal skills
- Exceptional written and oral communication skills
- Excellent organizational skills
- Advanced skills in Microsoft Suites (Word, Excel, PowerPoint, Outlook)
- Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply

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