Program Manager, Patient, Family Partner Relations

4 weeks ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The Program Manager, Patient, Family Partner Relations shapes and manages the community of children, youth, family, and community member Partners that are essential to ensuring that the voice of those who benefit from the research and care conducted by SickKids are heard and brought to various initiatives across the organization. The Program Manager will be responsible for building relationships with our Partners including the recruitment, onboarding, orientation, retention, and evaluation of these processes on an ongoing basis. The Program Manager will promote a culture of open and accessible Partnership by ensuring our processes are built on the values of equity, diversity, and inclusion of all voices. A person who thrives on building authentic and meaningful relationships, we seek someone focused on advancing how we listen to our community and improve the quality of research, education and care provided at SickKids.

**Here Is What You Will Do**
- Implement strategies to ensure diverse representation of partner voices across SickKids engagement activities.
- Provide regular feedback, mentorship and coaching to Partners.
- Oversee the recruitment, onboarding, and orientation of new Partners.
- Facilitate the placement of Partners on hospital committees, research studies and projects based on the requirements of the assignment and the skill/competence/interest of the Partner.
- Track and report on Partner engagement activities
- Provide education to staff about the role of advisors and assist in identifying opportunities for patient and family engagement.
- Develop and sustain a communication and engagement strategy including regular updates to internal/external websites, newsletters and/or other mediums.
- Support the development of institutional guidelines and policies.
- Develop and sustain programs to develop partner competencies.
- Support the activities and meetings of the Partner Advisory Committees across the enterprise.

**Here Is What You Will Need**
- Master¿s degree in health-related field (e.g. nursing, social work)
- 2-5 years experience collaborating with Patient and Family Advisors
- In-depth understanding of Child and Family-Centered Care and Patient and Family Engagement
- Strong presentation skills
- Expert facilitation skills
- Experience analyzing data, identifying trends, writing, and presenting reports.
- Strong project management skills
- Excellent interpersonal skills
- Exceptional written and oral communication skills
- Excellent organizational skills
- Advanced skills in Microsoft Suites (Word, Excel, PowerPoint, Outlook)
- Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply

  • Patient & Family Engagement Program Manager

    3 weeks ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Manager, Patient Experience and Relations

    4 weeks ago

    Toronto, Canada Michael Garron Hospital Full time

    OVERVIEW Michael Garron Hospital (MGH) is committed to delivering exceptional, compassionate care while fostering a patient-centered approach. The Patient Experience Manager will lead and enhance initiatives to improve patient and family experiences. This role supports the development and implementation of strategies, tools, and frameworks to embed patient-...

  • Patient Relations Specialist

    1 week ago

    Toronto, Canada North York General Hospital Full time

    Company Bio IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as...

  • Manager, Patient Experience and Relations

    4 weeks ago

    Toronto, Canada Michael Garron Hospital Full time

    OVERVIEWMichael Garron Hospital (MGH) is committed to delivering exceptional, compassionate care while fostering a patient-centered approach. The Patient Experience Manager will lead and enhance initiatives to improve patient and family experiences. This role supports the development and implementation of strategies, tools, and frameworks to embed patient-...

  • Manager, Patient Experience and Relations

    4 weeks ago

    Toronto, Canada Michael Garron Hospital Full time

    OVERVIEWMichael Garron Hospital (MGH) is committed to delivering exceptional, compassionate care while fostering a patient-centered approach. The Patient Experience Manager will lead and enhance initiatives to improve patient and family experiences. This role supports the development and implementation of strategies, tools, and frameworks to embed patient-...

  • Patient Relations Specialist

    3 weeks ago

    Toronto, Canada North York General Hospital Full time

    **Company Bio** IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and...

  • Patient Relations Specialist

    2 weeks ago

    Toronto, Canada St. Joseph's Health Centre Full time

    The Patient Relations Specialist supports the organization’s commitment to provide the best care experiences, promoting care and service that reflects the organization’s Mission and Values. Reporting to the Manager of Patient Experience, the Patient Relations Specialist works with patients, their families and hospital staff to facilitate the effective...

  • Patient Relations Specialist

    4 weeks ago

    Toronto, Canada St. Michael's Hospital Full time

    The Patient Relations Specialist supports the organization’s commitment to ensure an exceptional patient experience, promoting care and service that reflects the Health Centre’s Mission and Values. Reporting to the Manager of Patient Experience, the Patient Relations Specialist works with patients, their families and hospital staff to facilitate the...

  • Patient Relations Specialist

    2 weeks ago

    Toronto, Canada Unity Health Toronto Full time

    The Patient Relations Specialist supports the organization¿s commitment to provide the best care experiences, promoting care and service that reflects the organization¿s Mission and Values. Reporting to the Manager of Patient Experience, the Patient Relations Specialist works with patients, their families and hospital staff to facilitate the effective...

  • Physician, Family

    2 weeks ago

    Toronto, Canada Patient Networks Full time

    Education: Degree in medicine, dentistry, veterinary medicine or optometry - Experience: Will train **Work setting**: - Urban area - Ambulatory care centre **Tasks**: - Examine patients and take their histories, order laboratory tests, X-rays and other diagnostic procedures - Consult with other medical practitioners to evaluate patients' physical and...

  • Director, Patient and Family Experience

    3 weeks ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Program Manager, Health Equity

    4 weeks ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Patient & Family Experience Specialist

    1 week ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Labour Relations Business Partner

    3 weeks ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • Patient Representative

    3 weeks ago

    Toronto, Canada Humber River Health Full time

    Position Profile: **Humber River Health. Lighting New Ways In Healthcare.** Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000...

  • Program Manager, Weston Family Microbiome Initiative

    2 weeks ago

    Toronto, Canada Weston Family Foundation Full time

    Location: 22 St. Clair Avenue East, Toronto, Ontario, M4T 2S7 About Us The Weston Family Foundation is a family-led charitable foundation that focuses on creative solutions in the areas of healthy aging and healthy ecosystems with the objective of delivering measurable impacts to the well-being of Canadians. Since its inception more than 60 years ago, the...

  • Patient Support Programs Director

    3 days ago

    Toronto, Ontario, Canada MedAccess Recruiters Full time

    Job Title: Patient Support Programs DirectorThis is an exciting opportunity for a seasoned leader to join MedAccess Recruiters as a Patient Support Programs Director. As part of our team, you will be responsible for leading and inspiring a team of Program Managers in the design, execution, and continuous improvement of patient support programs.About the...

  • Manager, Public Relations

    4 weeks ago

    Toronto, Canada SickKids Foundation Full time

    Help us create healthier futures as a **MANAGER, PUBLIC RELATIONS & STAKEHOLDER RELATIONS** **ABOUT US** SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in...

  • Program Manager

    4 weeks ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • National Patient Programs Manager

    1 week ago

    Toronto, Canada Colorectal Cancer Resource & Action Network Full time

    **JOB DESCRIPTION: NATIONAL PATIENT PROGRAMS MANAGER** **Appearing below are the duties and responsibilities of the Colorectal Cancer Resource & Action Network’s (CCRAN’s) National Patient Programs Manager**: Responsible for the development, oversight and management of CCRAN’s National Patient Programs. Supporting and working closely with the...