Service Advisor

2 months ago

Moose Jaw, Canada Moose Jaw Toyota Full time

**Service Advisor - Job Summary**

Are you a personable, customer oriented and with a service-oriented background?

Do you thrive in an environment where your commitment to excellence directly impacts the successful operations of the dealership? If so, we have an exciting opportunity for you

**Position**: Service Advisor **Location**: Moose Jaw **Company**: Taylor Toyota

**About Us**: The Taylor Automotive Group is an industry leader with a commitment to quality and integrity. We are seeking an experienced Service Advisor to join our dynamic team.

The **Service Advisor** plays a key role in creating a positive first impression for customers and guiding them through the vehicle service process, from maintenance scheduling to repair completion. This role requires an attentive listener with a strong commitment to customer service, safety, and accuracy. A successful Service Advisor is detail-oriented, with expert knowledge of products and services, and is dedicated to delivering personalized service to each customer.

Service Advisors are responsible for building lasting relationships with customers, helping to meet service goals, and ensuring that all customers have an exceptional experience with the dealership. They uphold the dealership's standards and values while collaborating effectively with other departments to foster a positive working environment and achieve customer satisfaction.

**Specific Skills & Competencies**
- Strong interpersonal and communication skills with an engaging, positive attitude.
- Ability to build strong customer relationships, listening attentively and communicating effectively.
- Highly organized with a keen eye for detail and strong problem-solving and critical thinking abilities.
- Basic computer literacy and familiarity with service management software.
- Flexible and able to adapt to changing tasks and customer needs.
- Skilled in creating win-win scenarios for customers and the dealership.

**Key Responsibilities**

**Customer Relationship Development**:

- Greet customers promptly, whether in person or over the phone, with a friendly, professional demeanor.
- Address customer inquiries and needs quickly and professionally, ensuring a seamless experience.
- Schedule appointments based on service requirements and customer needs.
- Offer personalized service to each customer, ensuring a tailored approach to their vehicle maintenance and repair.
- Handle customer complaints promptly, ensuring high levels of satisfaction and resolution.

**Service Experience**:

- Identify customer vehicle service needs based on historical service data and current issues.
- Ask relevant questions to ensure accurate diagnosis of vehicle problems.
- Provide customers with clear recommendations for repairs and maintenance, offering guidance on the benefits of each service.
- Advise customers on estimated costs for service and repair, reviewing the final invoice to ensure complete transparency.
- Clearly explain the nature of all repairs and their necessity.
- Monitor repair/service progress and keep customers informed of status updates.
- Respond to phone inquiries about service status, appointments, and return calls promptly.
- Educate customers on the importance of regular vehicle maintenance in line with manufacturer recommendations and warranty guidelines.

**Attention to Detail**:

- Maintain a clean and organized workspace, contributing to a professional environment.
- Complete all documentation and paperwork accurately and efficiently.
- Ensure dealership forms, menus, and pricing guides are up to date and reflect current offerings.
- Keep vehicles securely parked, ensuring they are locked and keys are properly stored.

**Commitment to Dealership Brand**:

- Stay current on all training requirements and ensure full understanding of dealership processes and services.
- Stay informed about manufacturer promotions and service specials.
- Actively promote dealership services and develop new business opportunities.
- Champion exceptional customer service, ensuring high standards are consistently met.

**Education & Experience**
- Minimum High School Diploma (Grade 12).
- College certificate or additional training is a plus.
- At least 2 years of experience as a Service Advisor or in a similar role.
- Basic knowledge of automotive mechanics and vehicle systems.
- Flexible availability to work evening and weekend shifts as scheduled.

**Why The Taylor Automotive Group?**
- Competitive compensation and benefits package.
- Opportunities for growth and professional development.
- Collaborative and supportive work environment.

Chance to contribute to a company known for its integrity and excellence

**Application deadline**: November 23, 2024

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