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Operations Manager

1 month ago

Halifax, Canada Moxy Halifax Downtown Full time

Accountable To: General Manager

**Essential Duties**:

- Provide direct assistance to the Hotel General Manager and have the ability to perform the GM's tasks in their absence
- Responsible for the day-to-day operation of the hotel front desk team, as well as assist in the management of the housekeeping, maintenance, and food & beverage departments.
- Work closely with the General Manager to manage the room inventory to maximize revenue and actively participate in the revenue management process.
- Have the ability to effectively communicate with your team members and department heads.
- The ability to manage the new hire process for all departments to include providing brand orientation, and hands-on-training to the team members.
- Create weekly schedules for the front desk, while staying within the financial parameters provided, as well as assist with other department scheduling.
- Provide excellent customer service so that you anticipate the guest's needs and exceed their expectations.
- Knowledge of the PMS system Fosse & POS Micros is strongly preferred.
- Must be able to work early afternoons, evenings, and weekends as the Operations Manager is required to be on duty when the GM is not present.
- Participates in Revenue Management strategies with the General Manager.
- Previous experience with Marriott systems is a plus.

**Safety & Security**
- Maintain awareness of undesirable persons on property premises.
- Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

**Physical Requirement**
- Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 50 Kg
- Can stand/walk on feet for 8 hours and work in a restrictive space/environment
- Must be comfortable using a step stool or ladder
- Must be able to use/lift arms for up to 8 hours
- Must be able to handle heat and stress
- Must speak in a clear, understandable voice, hear at a basic level, understand English, and be able to write.

**Education & Experience**
- Front Office Manager: 2+ year (preferred)
- Housekeeping Manager / Executive Housekeeper: 2+ year (preferred)

**Salary**: From $55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Night shift
- Weekends as needed

**Experience**:

- Hotel Management: 3 years (required)

Work Location: In person