Service Desk Technician

2 weeks ago

Quebec City, Canada Thales Full time

Location: Quebec City, Canada

Dans des marchés en rapide évolution, les clients à travers le monde font confiance à Thales. Thales est une entreprise où les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs idées et ainsi s'inspirer mutuellement. Dans tous les secteurs où œuvre Thales, notamment l’aérospatiale, le transport, la défense, la sécurité et l'espace, nos équipes d’architectes conçoivent des solutions innovantes qui rendent demain possible dès aujourd’hui.

Au sein du groupe, Thales Digital Solutions (TDS) est un pôle d’innovation technologique supportant tous les secteurs d’activités autant sur le marché local canadien qu’à l'international. Rejoignez-nous afin de contribuer au développement de solutions pour nos missions critiques. Nos projets de pointe variés utilisent nos expertises en Intelligence Artificielle, Facteurs Humains, Systèmes autonomes collaboratifs, Optimisation, Gestion de la connaissance, Cybersécurité et Design.

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Within the group, Thales Digital Solutions (TDS) is a technological innovation hub supporting all sectors of activity, both in the local Canadian market and internationally. Join us to contribute to the development of mission critical solutions. Our various cutting-edge projects use our expertise in Artificial Intelligence, Human Factors, Collaborative Autonomous Systems, Optimization, Knowledge Management, Cybersecurity and Design.

**Résumé de l’emploie**

Le rôle de technicien du centre de services est chargé de surveiller sa file d'attente de billets ainsi que tous les nouveaux billets provenant des utilisateurs vers la file d'attente générale des billets. Le technicien prendra également les appels entrants adressés au centre d'appels. Le technicien est également responsable de la maintenance de l'environnement de travail de l'utilisateur final de Thales. Ils comprennent les postes de travail (ordinateurs de bureau et ordinateurs portables), les imprimantes et autres périphériques, les équipements de vidéoconférence, les téléphones portables et les téléphones de bureau VOIP. L'accent est mis sur la stabilité, la sécurité et les performances optimales de l'environnement informatique de l'entreprise. Le technicien du centre de service est responsable de l'efficacité opérationnelle de ces systèmes. Le technicien du centre de service doit fournir un haut niveau de service à la clientèle.

**Fonctions Essentielles / Principaux Domaines de Responsabilité**

Doit être capable d'analyser, de diagnostiquer et de résoudre les problèmes complexes des utilisateurs finaux et de suggérer des solutions correctives évolutives. Ce technicien devra préparer, maintenir et maintenir les procédures de journalisation et de rapport et surveiller les opérations de bureau via le système de billetterie. Ce rôle devrait être proactif dans la gestion de l'expérience informatique du client - doit être capable d'exécuter des plans et de mettre en œuvre des projets d'infrastructure technique rationalisés/automatisés pour actualiser les systèmes pris en charge. Cette personne devra opérer en tant que support de premier et deuxième niveau pour les utilisateurs finaux exécutant des postes de travail et des ordinateurs portables et étendre / simplifier le support à distance pour les utilisateurs mondiaux.

En ce qui concerne les problèmes opérationnels complexes, doit être en mesure d'analyser les problèmes de cause profonde et d'exécuter des mesures correctives pour des expériences informatiques toujours fiables pour nos utilisateurs, puis de coordonner avec des spécialistes en informatique pour résoudre les problèmes techniques.

Doit être en mesure de documenter, d'exécuter et de maintenir les normes de sécurité des postes de travail conformément aux politiques de sécurité informatique et de gérer l'administration système des outils logiciels de gestion des actifs de bureau de l'entreprise.

Fonctions comprennent:

- Fournir un service client exceptionnel.
- A un fort désir d'apprendre.
- Soyez connecté au centre d'appels et prêt à prendre les appels entrants pendant les heures normales de bureau.
- Être dans la rotation sur appel pour le support après les heures
- Surveillez de près la file d'attente des billets entrants et dirigez-les vers les équipes appropriées si vous ne pouvez pas résoudre le problème.
- Documenter toutes les demandes et interactions des utilisateurs finaux dans le système de billetterie en suivant toutes les étapes définies.
- Assurer la gestion technique des comptes pour les clients en résolvant les

  • Service Desk Technician

    4 weeks ago

    Quebec City, Canada Abaculus Consultancy Corp. Full time

    Acting as first point of contact for incoming support requests. - Actively resolving team members’ help requests within established SLAs. - Provide technical support and problem resolution across the company in person or over the phone. - Test fixes to ensure problem has been adequately resolved. - Perform post-resolution follow up’s as required. -...

  • Desktop Support Technician

    3 weeks ago

    Quebec City, Canada viridians tech solutions Full time

    High Level role to Lead, coordinate and assist the desktop support technicians. Manage the day to day activities of the support technicians and provide technical support, training and guidance to staff. Assumes duties as a desktop support technician when assigned. Responsibilities: - Excellent analytical and problem-solving skills Demonstrable experience...

  • Service Desk Associate

    1 week ago

    Quebec City, Canada Soho SQS Full time

    Hi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. IT service desk Specialist CAE’s Information Technology Team works closely...

  • Helpdesk - Bilingual Technical Service Desk

    2 weeks ago

    Quebec City, Canada NTT DATA Full time

    **Req ID**:226732 We are currently seeking a **Helpdesk - Bilingual Technical Service Desk **to join our team in Moncton, New Brunswick (CA-NB), Canada (CA). (REMOTE) The role of a This position is bi-lingual (English/French). **Position Functions or Responsibilities** - Ensure quality customer service and problem resolution through level one triage...

  • Helpdesk - Bilingual Technical Service Desk

    2 weeks ago

    Quebec City, Canada NTT DATA Full time

    **Req ID**:226731 We are currently seeking a **Helpdesk - Bilingual Technical Service Desk - (REMOTE) **to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). (REMOTE) The role of a This position is bi-lingual (English/French). **Position Functions or Responsibilities** - Ensure quality customer service and problem resolution through level one...

  • Service Desk Manager

    3 weeks ago

    Quebec City, Canada EightSix Network Full time

    Job Description TALTEK cherche à combler le poste suivant pour l’un de ses clients : Permanent : Gestionnaire – Opérations d’infrastructure et centre d’appels À PROPOS DU CLIENT · Organisation canadienne ; 4 employés · Secteur publique/éducation RÉSUMÉ DU POSTE Sous l'autorité du directeur.trice adjoint.e de...

  • Service Technician

    4 weeks ago

    Quebec City, Canada Vertical Staffing Resources Full time

    **Job description** **Service Technician** **Closest Intersection** - Dorval, QC **Shift Time for Service Technician** - 7:30 - 4 p.m. **JOB PURPOSE/OBJECTIVES**: To disassemble, inspect, modify, and re-assemble units described on work order, ensuring proper quality and completeness within deadlines requested. The technician is required to disassemble...

  • Service Technician

    2 months ago

    Quebec City, Canada Sani Marc Inc Full time

    **Service Technician**: Emploi - Permanent Full-time - **Technician / Technical - maintenance / repair** Office: Bracebridge -Bracebridge Quebec N/A **As soon as possible**Schedule: No information **Description: **The Service Technician will be responsible for completion of a regimented preventative maintenance schedule within existing customers in the...

  • Service Technician

    2 months ago

    Quebec City, Canada AMVT LLC Full time

    AMVT LLC is a Katy, Texas based company specialized in sales, service, marketing and customer support of optical sorting machine commonly used in rice, grain, nuts, coffee and seeds processing and food inspection and packaging machine. Currently we are looking for one Service Technician in Canada to cover the service work in surrounding...

  • Service Technician

    3 weeks ago

    Quebec City, Canada Sani Marc Inc Full time

    **Service Technician**: Emploi - Permanent Full-time - **Technician / Technical - maintenance / repair** Office: Bracebridge -Bracebridge Quebec N/A **As soon as possible**Schedule: Monday to Friday (Day) **Description: **The Service Technician will be responsible for completion of a regimented Preventative Maintenance schedule within existing customers....

  • Service Technician

    2 weeks ago

    Quebec City, Canada Sani Marc Inc Full time

    **Service Technician**: Emploi - Permanent Full-time - **Technician / Technical - maintenance / repair** Office: Bracebridge -Bracebridge Quebec N/A **As soon as possible**Schedule: Monday to Friday (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility** and control of your tasks by doing whatever it takes and making sure...

  • Service Desk Associates

    2 weeks ago

    Quebec City, Canada The Home Depot Canada Full time

    **Service Desk associates** are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. **Why **Join the **Home Depot Family?** - Health and Dental Benefits (part-time and full-time associate) -...

  • Site Support Technician

    1 week ago

    Quebec City, Canada Braeriach Ltd Full time

    Job Description: As a Site Support Technician, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. Your responsibilities will include, but are not limited to: Site Support Includes: 1. **Hardware Troubleshooting**: Identify and resolve hardware issues on end-user devices. 2. **IMAC Services**: Coordinate and...

  • Electrical Technician

    2 weeks ago

    Quebec City, Canada J&J Service Professionals Full time

    Premium Home Service is currently seeking qualified electricians to join our team as independent contractors! Here at Premium Home Service, we provide verified job leads to experienced contractors who are seeking additional work on a full time basis. Our contractors have the flexibility to create their own schedule and pursue their entrepreneurial goals by...

  • IT Technician

    2 months ago

    Quebec City, Canada Great River Full time

    Job Description - incredible opportunity to join a great team in a critical specialist role. - Feel valued with our competitive base salary plus incentives and benefits. - Be a part of a truly inclusive and diverse team that’s making a positive impact every day. About Great River North America: In an evolving talent market, organizations that recruit the...

  • IT Technician

    2 days ago

    Quebec City, Canada Great River Full time

    Job Description - incredible opportunity to join a great team in a critical specialist role. - Feel valued with our competitive base salary plus incentives and benefits. - Be a part of a truly inclusive and diverse team that’s making a positive impact every day. About Great River North America: In an evolving talent market, organizations that recruit the...

  • Service Technician

    1 week ago

    Quebec City, Canada ConduitHR Full time

    BILINGUAL IN FRENCH/ENGLISH **Provided**: - **Company Car**: - **Company phone** As a qualified Service Technician you are responsible for service and maintenance of laundry and parking equipment within the QUEBEC region; successfully sustaining service levels and quality excellence to our customers and clients. **Responsibilities**: - Respond to...

  • Service Technician

    2 weeks ago

    Quebec City, Canada ConduitHR Full time

    BILINGUAL IN FRENCH/ENGLISH **Provided**: - **Company Car**: - **Company phone** As a qualified Service Technician you are responsible for service and maintenance of laundry and parking equipment within the MONTREAL region; successfully sustaining service levels and quality excellence to our customers and clients. **Responsibilities**: - Respond to...

  • Front Desk Supervisor

    2 months ago

    Quebec City, Canada Hôtel Travelodge Québec Full time

    **Place of work**: 3125 Bd Hochelaga, Québec, QC G1W 2P9 **Status**:Part-time Located at the entrance to Quebec City, near major bridges and highways, Travelodge Quebec is easily accessible. Whether you come to develop your transferable skills or to build your career, you will appreciate this dynamic team. **Who are we**: Tidan is a hotel and real estate...

  • Field Service Technician/technicien de Service

    4 weeks ago

    Quebec City, Canada Burman and Fellows Group Full time

    **FIELD SERVICE TECHNICIAN** **Role**: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada,by performing connectivity and hardware troubleshooting and repair in a positive and professional manner **Responsibilities and Duties**: - Perform connectivity and hardware troubleshooting and...