Tenant Relations Worker

6 months ago

Mississauga, Canada Services and Housing In the Province Full time

**About the Job**:
Reporting to the program manager, the System Access Navigator will be the first point of contact for clients seeking support through one of our programs.

They will operate within a transitional housing program and community center that is focused on providing services to youth between the ages of 16-24 who are at risk of homelessness.

**Duties and Responsibilities**:

- Act as the first point of contact for community clients within the Peel Youth Village Community Program
- Carry a caseload of clients in our second-stage housing programs attached to Peel Youth Village and provide case management wrap-around support
- Conduct screening/assessment interviews with community clients requesting services
- Develop a client-centered case plan in collaboration with the client and any identified supports.
- Work to establish rapport and build client engagement with available supports
- Deliver brief interventions with clients during screening or assessment services
- Develop formal links and networks with other information response and referral-type positions working with similar client groups
- Coordinate services within the multidisciplinary team at Peel Youth Village
- Make appropriate external referrals as per the client-centered case plan
- Keep up to date with knowledge of external community resources and internal SHIP resources
- Ensure adherence to policies, procedures, and the collective agreement
- Work collaboratively with partnership agencies to promote the services offered at Peel Youth Village and establish referral pathways
- Work independently and collaboratively with a multidisciplinary team to carry out recovery and support
- Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
- Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
- Adhere to the agency Health & Safety Program and the Client Safety Framework
- Perform additional duties as required/delegated by Management

**Qualifications**:

- Bachelor's Degree or Diploma in Social Work, Sociology or Health Services
- At least 3 years experience working across a continuum of community services in the Peel region
- Demonstrated experience and expertise in interviewing and assessing client needs
- Experience providing short or long-term case management supports
- Excellent oral and written communication skills are essential
- Knowledge of MS Suite (Word, Excel, PowerPoint and Outlook)
- A vehicle, valid driver’s license, and adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI

**Working Conditions and Physical Requirements**:

- Hours are typically from Monday - Friday, 7:30 AM to 4 PM and 11 AM to 7:30 PM but may vary depending on client needs
- Average amount of physical effort is required.
- Able to sit/stand for prolonged periods
- Able to answer and communicate telephone calls and general computer use
- Able to lift to 20lbs (product, documents, etc.)
- Vehicle travel to sites for visits/walk-throughs and open doors as required.

**Ship Values**:

- Compassion, Hope, Inclusive, Respect, Professional

**About Us**

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

**Accessibility**

SHIP commits to ensuring that our organization is an equitable, diverse, and inclusive workplace that reflects our values as an organization and the diversity of those we serve. We are committed to providing equal opportunities to everyone and accept applicants from all backgrounds.

As an Organization, we strive to be equitable and inclusive in all that we do. Equity is a core value and we are committed to providing an inclusive selection process. We encourage applicants from equity-deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities, and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job oppo

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