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Vice President

2 months ago

Vancouver, Canada Western Financial Group Full time

**We are one of Canada’s Top Employers, Join Us**

Our people make us who we are and we’re thankful to have been recognized as a Top 100 Employer across Canada. We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Come be part of our story

**Are you passionate about delivering an exceptional training experience to our front-line employees?**

**Do you want to establish a new team and build their roadmap to success?**

**VICE PRESIDENT - ENABLEMENT [WORKFORCE CAPABILITY]**

Reporting to the Chief Customer Experience Officer, you will lead, develop and execute the

Workforce Capability strategy, focused on delivering channel-wide training with a high focus on customer experience. This is a remote work from home opportunity. You may be required to travel between our core office locations in High River, AB, Victoria, BC, and Winnipeg, MB.

**Here is what a typical day looks like**
- Develop a high performing team to support frontline leaders across multiple business lines in the delivery and sustainment of training material to build the confidence and capability of our sales team
- Drive joint accountability and partnership through strong collaboration and coordination with business line leaders through the various channels
- Build and deliver on highly visible, channel-wide product and broker training programs that support standardized continuous learning and development of employee product and sales knowledge
- Develop the “Western Way” of delivering insurance advice with consistency
- Direct program strategy development, scoping, planning, execution, budget/resource management, and tracking, from initiation through implementation of all product and broker experience programs
- Build practices to identify core markets to guide the creation and implementation of knowledge-based training
- Align and integrate channel processes for competitive advantage, including cross-functional practices
- Create KPIs and provide reporting to various stakeholders

**The value you bring**
- 5+ years leading a front-line distribution Learning Team supporting various channels; retail & sales industry experience is an asset
- 10+ years in various Learning and Development team structures, including hybrid models
- Proven history of building an established, integrated training team throughout a medium-large organization
- Excellent presentation skills and strong follow through with on-going communications to various stakeholders
- Leadership style which encourages diversity of thought to create a culture of trust, with an unselfish mindset to foster leadership in others

Location: Remote in Canada

Requisition # 79277

**What if I don’t meet every requirement**

**Health and Wellness**

At Western we take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset Eligible employees receive a competitive compensation package consisting of 4 weeks’ vacation, paid personal days, paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including health care spending account.

Western Financial Group has its own charitable foundation, Western Financial Group Communities Foundation**.

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