Intermediate IT Analyst

VERSATILITY. EXPERTISE.

With these two words, Vertex makes the promise that we will always be versatile in developing solutions to our clients’ unique needs and that we will always demonstrate expertise in our designated fields.

Since 1962, Vertex has been a leading North American provider of environmental services. With over 50 years of expertise, Vertex helps clients achieve their development goals through our versatile suite of services. From the initial site selection, consultation and regulatory approval, through the construction, operation and maintenance phases, to conclusion and environmental cleanup, Vertex offers a diverse range of services throughout the life cycle of our clients’ projects.

OVERVIEW

Vertex is currently recruiting for an Intermediate IT Analyst in Sherwood Park, AB. The purpose for this position is to provide desk side support to our Sherwood Park office as well as remote support to other offices. Duties will include hardware, software support, procurement and IT Projects. The Company has several offices across Western Canada and the United States. Remote support and some travel to various locations is required. This position will report to the IT Manager located in Sherwood Park, Alberta.

CANDIDATE QUALIFICATIONS
- Must have a minimum of 5 years’ experience in an Information Technology role, in particular end user support
- Related Information Technology Degree or Diploma
- MCSA, MCITP, CCNA, Network+ certifications \
- Intermediate level Windows Desktop Systems Administration (Windows 7 and 8 Professional)
- Intermediate level knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Valid Driver’s license required for travel and possess a current passport or be able to get one readily.
- Self-starter with a strong desire to succeed at all tasks
- Works well under pressure feels comfortable with following direction and has the ability to balance differing priorities.
- Strong sense of organization and attention to detail
- Ability to perform duties without immediate supervision, to exercise sound judgment, and the ability to communicate with all levels of the staff and the public.
- Strong organizational and analytical skills.
- Ability to work flexible hours in a team environment with changing priorities.
- Ability to work in a fast-paced environment

RESPONSIBILITIES
- Investigating, troubleshooting, problem solving, and resolving technical infrastructure related issues and providing second level support including root cause analysis, testing and documentation.
- Plan, setup, configure, deploy, and troubleshoot desktop, server, and networks, with focus on desktops.
- Assisting co-workers in troubleshooting and identifying problems.
- Monitoring and analyzing supported services to identify opportunities for improvement and recommend solutions.
- Reviewing, coordinating and/or executing implementation or maintenance plan updates.
- Following Change Management Procedures when deploying changes to the varying environments.
- Coordination, administration and procurement of phone lines, smart phones, mobile devices.
- Assist with planning or implementation of small to complex projects.
- Provide end-user support and any other IT support duties as required by the Company

LOCATION
- This position will be based out of Sherwood Park, AB with some travel required.

ADDITIONAL INFORMATION
- Extended Health Benefits
- Vision Care and Glasses Coverage
- Life Insurance
- Stable Employment
- A safe working environment
- Disability Insurance
- Dental Coverage