Credit & Collections Specialist

4 weeks ago

Richmond, Canada Nature's Path Foods Full time

Nature's Path is a sustainably-driven, deliciously-healthy organic food company and our innovative brands include Nature's Path, Love Crunch, Envirokidz and Que Pasa. As a family-run, privately-owned company with locations in Canada and the U.S., our company was founded on a mission to "leave the Earth better than we found it". Since 1985, we have expanded our team to over 700 employees in U.S. and Canada. We believe in the idea that you can come to work, and help make the world a better place in the same day

**Outcomes from the job**
- Post cash amounts collected to customer accounts
- Research and reconcile customer debit notes
- Conduct collection calls and updates status reports, notify customers with overdue or delinquent accounts and ensure that payments are received promptly
- Prepare claim letters and statements as necessary regarding any invalid deductions taken by customers
- Reviewing purchase orders and making Release or Hold decisions as appropriate
- Working closely with Sales Managers and Brokers, reviewing, reconciling and reporting on customer deductions that are not valid and following up appropriately
- Processing credit references on accounts
- Review of customer aging reports to support timely and accurate collections
- Reviewing and analyzing audit claims, shortages, fines, and penalties
- Assist A/R Supervisor with process and technology improvements
- The description above represents the most significant essential duties of the job but does not exclude others._

**Qualifications and Experience**
- Prior experience in Accounts Receivable / Collections or equivalent training and know how
- Positive, can-do attitude
- Experienced working with Microsoft Excel, and demonstrated ability working with other Microsoft Office products (PowerPoint, Outlook, Word).
- Ability to effectively communicate in an open and direct manner; detailed orientated and able to convey information clearly and concisely with strong written and verbal communication skills.
- Ability to perform multiple tasks and meet deadlines.
- Strong ability to work within a team as well as an ability to take initiative and work independently.

**_ Notification to Applicants: _**_We are committed to providing an accessible environment and ensuring fairness throughout our hiring process. We welcome the opportunity to work with applicants requesting accommodations at any stage of the recruitment and hiring process and while working with Nature's Path. Accommodations will be provided as requested, please contact us._

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