Home Healthcare Retail Customer Service

4 weeks ago

London, Canada Yurek Specialties Limited Full time

For over 59 years, Yurek has been committed to promoting accessibility, independence, and freedom through a wide range of healthcare products, backed by unparalleled service.

Yurek Pharmacy and Home Healthcare, located in London, ON, offers our clients access to thousands of products from hundreds of manufacturers. This is supported with dedicated and knowledgeable staff that help our clients find the right product for their needs. Yurek Pharmacy and Home Healthcare service everything we sell or rent, backed by a team with over 30 years of home healthcare experience, as well as assist our customers to complete any required forms and invoice most third-party insurance companies directly, on their behalf.

We are currently looking for a customer
- and team-oriented full time **Home Healthcare Customer Service Representative** to join our team.

‏‏‎ ‎

**Job Summary**:
Reporting to the Retail Sales Manager, the Home Healthcare Customer Service Representative’s (HHC CSR) duties will focus on serving customers in the store, answering telephone inquiries, ordering products using POS or special orders, product sourcing and third-party billings. They are empowered to use their best judgment to provide any level of service that is required by our clients to ensure their total satisfaction.

**‏‏‎ ‎Shifts**:
Employees must be available to work Monday to Friday 9:00am to 5:00pm, and 11:00am to 7:00pm, and Saturdays from 9:00am to 4:00pm.

**Duties and Responsibilities**
- Triage client calls to different sites, departments, and extensions.
- Scanning of paperwork from depots.
- Scanning and processing of delivery returns from drivers.
- Print, process and highlight client medical supply orders for the Pick and Pack team.
- Dealing with HCCSS SW on a regular basis with regards to clients, orders, issues.
- Filing of shipping documents and depot sheets.
- Use of the Interac/Visa machine for orders to service clients.
- Adding notes into our MIS system.
- Call clients and depots regarding deliveries and equipment.
- Participate in quality improvements initiatives including any tasks assigned to them.
- Maintain neat and clean work area.
- Maintain confidentiality of all records as laid out in YSL operating policies and procedures.
- Perform any other duties that may be assigned by supervisors.
- Follows established Health and Safety policies and procedures.
- Processing HPG confirmations/equipment calls.
- Other duties as required.

‏‏‎ ‎**Education, Skills and Job Requirements**:

- High School Diploma
- Organized self-starter and able to communicate well.
- Competent in the use of computers, specifically in the MS Office Suite (Outlook, Word, Excel, Access)
- Able to multitask is a must and exceptional phone mannerisms
- Able to trouble shoot and stay professional under pressure
- Ability and willingness to work flexible shifts including days, evenings, weekends, and holidays

‏‏‎ ‎**Yurek has a very competitive compensation package and other perks including**:

- Opportunity to receive discretionary bonuses twice per year
- Health/Dental/Life insurance benefits package, where the cost is shared between the employee and Yurek
- RRSP with Employer Contribution
- Education Assistance Program for approved courses to upgrade knowledge/skills
- Waived dispensing fees at pharmacy as well as being able to purchase all retail and home healthcare items at cost
- Opportunity to work in a family business where you immediately are treated like family and have an opportunity to grow quickly

‏‏‎ ‎
- ‏‏‎ ‎_

**Job Types**: Full-time, Permanent

**Salary**: From $16.25 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (required)

**Experience**:

- Customer Service / Retail: 1 year (preferred)

Work Location: In person

Application deadline: 2023-06-23

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