Loyalty Promotions Manager

4 weeks ago

Langley, Canada Pattison Food Group Full time

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time Loyalty Promotions Manager to join our More Rewards team in Langley, BC.

Reporting to the Senior Manager, Loyalty and Customer More Rewards, you will be responsible for developing and executing the More Rewards offer strategy to reward members through a seamless customer experience within our digital loyalty channels. In this role, you will be responsible for the development, commercial modelling and delivery of More Rewards offers as well as creating strategies to enhance the program and drive revenue through retail partnerships.

You will be responsible for:

- Developing and executing offer strategies and working closely with Data & Analytics to understand consumer segmentation, behaviour, identifying consumer insights and commercial and risk management to drive incremental revenue.
- Collaborating with cross-functional teams including merchandising, marketing, store operations, digital, IT, analytics and other stakeholders to ensure offers strategies are embedded throughout the omni-channel shopping experience.
- Modelling offer commercials and redemptions to forecast investment, customer engagement, and risk.
- Sourcing, developing, and consultative relationship management of CPG and retail partners which support customer experience and drive new revenue streams.
- Reporting, testing, and presenting all offer campaigns and initiatives to both internal and external stakeholders.
- Building customer centric win
- win
- win solutions for customers, PFG and our CPG partners that demonstrate a strong customer value proposition.

You have:

- A Bachelor’s degree in loyalty marketing, business development or related field
- 5-10 years experience in the field of promotions, offers or business development.
- Strong relationship management, negotiation skills and the ability to influence and drive change through stakeholder management.
- Demonstrated proficiency with IT integration and data analysis with a strong understanding of predictive modeling, AI and personalization of offers.
- Strong analytical and commercial acumen with the ability to use data and metrics to reinforce assumptions and recommendations to drive actions.

You are:

- Self-aware and empathetic and possess a high level of Emotional Intelligence (EQ)
- An excellent project manager with strong communication skills and the ability to balance attention to detail with tight deadlines.
- Skilled at planning, organizing, prioritizing, and executing simultaneous projects.
- A strong problem solver with strong analytical, and critical thinking skills and a record of finding feasible solutions to complex problems.
- A natural innovator - creating new and better ways for the organization to be successful.
- Self-motivated with the ability to work independently and collaboratively with various departments to execute initiatives successfully.

What we offer:
In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

IND6

Compensation Details:
$87,075.00 - $116,100.00

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

About Us
- Pattison Food Group is a Jim Pattison business and Canada’s largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business for 107 years. We proudly employ more than 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods.- With 11 retail banners operating nearly 300 food and drug retail locations through Western Canada, in Whitehorse Yukon, Washington State, and Oregon each uniquely positioned to cater to the needs of their community; 4 wholesale businesses catering to the diverse needs of their customer base across Canada; 5 food and pharmacy production facilities focused on high quality distinct offerings; an industry-leading loyalty program and a world-class set of proprietary consumer brands, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.

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