Plumbing Dispatcher

CES PLUMBING is actively seeking a full-time **Plumbing Dispatcher **to join our growing team. CES Plumbing is a leading plumbing service company with over 30 years of industry-specific experience. We specialize in the high-rise, multi-residential condominium and commercial industry. Our plumbing experts are committed to delivering high-quality service through efficient and client-focused solutions.

**Job Type**: Full-Time, Temporary

**Contract Length**: Fixed Term - 18 months (maternity leave)

**Location**: (On-site) Mississauga, ON

**Schedule**: 8:00 AM to 4:30 PM, Monday to Friday

**Expected Start Date**: March 1, 2024

**Expected End Date**: September 1, 2025

**Duties & Responsibilities**:

- Dispatch plumbers to various jobs and work sites; provide all relevant details concerning service and maintenance requests.
- Efficiently prepare schedules and timetables for plumbers, based on needs of customers, availability of plumbers and requirements of the job.
- Monitor plumbers’ GPS locations to coordinate service requests and schedules.
- Reconcile work orders to timesheets and timesheets to GPS.
- Relay any incoming work orders or schedule changes to plumbers.
- Review completed service work orders for accuracy.
- Maintain accurate records of customer service requests, services performed, and other relevant dispatch information.
- Address and resolve service conflicts by communicating clearly and maintaining a professional courteous demeanour at all times.
- Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and all other inquiries.
- Maintain client and supplier database, ensuring complete, accurate, and updated entry of information.
- Assist with training and the implementation of new processes, procedures, and software/programs introduced to the plumbing team.
- Any other administrative duties as required.

**Qualifications**:

- Minimum 3 years of experience in administration and customer service.
- Previous experience in the plumbing industry as a Dispatcher/Scheduler is preferred.
- Experience using Field Promax (digital work order system) is an asset.
- Proficient in Microsoft Office, Outlook, Word, Excel, PowerPoint.
- Good knowledge and understanding of computer software and databases.
- Excellent communication skills (written, verbal and interpersonal).
- A high degree of accuracy and attention to detail.
- Ability to handle high volume of work with mínimal supervision.
- Must be self-motivated, driven, and proactive in completing tasks.
- Ability to work independently and collaboratively within a team.
- Demonstrated ability to maintain a pleasant and cooperative temperament with our plumbers, office staff, and clients.

**Here’s What You’ll Love**:

- Employer of choice, currently certified as a **_Great Place to Work®._**:

- Competitive wages.
- 100% employer-paid benefit premium plan.
- A great company culture and a supportive team
- An opportunity to work for the **fastest-growing plumbing company in the GTA