Lead Treatment Coordinator/admin Manager
4 weeks ago
**About Us**:
Endodontic Specialists has been proudly serving the Greater Toronto Area for years. Our team of seven endodontists, including Dr. Philip Shedletsky, Dr. Gary Glassman, Dr. Glen Partnoy & Dr. Adam Grossman, have brought in world-class knowledge, cutting-edge technology, and extensive experience that have ultimately enabled us to concentrate our efforts in becoming leaders in Endodontics. We provide a wide variety of endodontic services. Everyday, our team delivers quality care while providing our patients with a warm and friendly environment.
Our practice is conveniently located at 1235 Bay Street in Toronto’s vibrant & chic Yorkville neighbourhood. We are easily accessible by TTC at Bay St. & Bloor-Yonge stations.
**Schedule: Full-time**
Monday-Friday (7:30-5:30)
Saturday (7:30-2:00) - one (1) to two (2) per month
**Benefits of Joining Our Team**:
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
**Responsibilities**
- Lead and motivate the administration team to improve productivity, engagement and retention of patients
- Drive the implementation of company programs, policies and procedures by supporting action plans
- Greet and assist patients as they arrive; ensure a lasting positive impression
- Optimizing Specialists schedule to ensure patients are scheduled appropriately and efficiently
- Effectively manage recall system and accurately maintain the patient database
- Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
- Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
- Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
- Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
- Build strong relationships with patients and our referring dentists to ensure trust and loyalty
**About You**
- Minimum 3-5 years of dental administration experience
- Previous clinical experience as a Treatment/Scheduling Coordinator
- Keen working knowledge of Abeldent Practice Management Software is required
- Knowledge and understanding of oral treatment plans and ability to educate patients
- Strong customer service experience
- Detail oriented
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee assistance program
Schedule:
- 10 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Toronto, ON M5R 3K4: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Dental Administrative: 3 years (required)
- Treatment Coordination: 3 years (required)
- AbelDent PMS: 3 years (required)
Work Location: In person
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