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Program Supervisor

4 weeks ago

Red Deer, Canada CarePros Full time

Were you born to coach?

Are you an expert in “listening first”?

Empathy is more than an emotion; it is a skill.

Do you empower confidence, spotlight team building, and foster empathy?

“Empathy” a key function in driving productivity, innovation, and maintaining genuine connections.

Will you champion a positive learning environment and embody a supportive workplace?

CarePros is seeking someone who can stay cool as a cucumber through crisis management, while mentoring a team beside you If this sounds like you, here is an opportunity for you

**The Opportunity**

We are looking to hire a **full-time Program Supervisor to oversee our Red Deer, Alberta** front-line services with a commitment in supporting children, families, and the communities we serve

**Leadership Qualities You Embody**

Treat others with a calm and respectful demeanour. Allow positive learning environments in a fast-paced environment to flourish in times of crisis. Your ability to remain composed and effective under pressure will be crucial. Utilize your deep knowledge of trauma-informed practices and continuous quality improvement to guide and support the team.

**What you bring to the team**
- Effective team player who will work closely and support our client and internal/external stakeholders
- Detail-oriented with a critical degree of accuracy regarding data and analysis
- Experience working with clients in Children's Services, PDD, and Family Support for Children w/Disability (FSCD)

**Supervision and Management**:

- Oversee the responsibilities and duties of their team Coordinating with administration within various Program & Services

**Team Training and Development**:

- Manage regular performance coaching and one-to-one meetings for growth and support for their team
- Oversee and manage the accuracy of their teams training and skills for compliance
- Distribute data reports to various internal/external stakeholders

**Quality Assurance and Compliance**:

- Develop and implement service process improvements to increase quality of client care provided
- Coach the team and respond when necessary to crisis situations using trauma informed de-escalation techniques
- Manage safety plans

**Additional Requirements**:

- Flexible to participate in our “On-Call Rotation” schedule
- 5+ years’ experience supervising or managing front-line care staff
- 5+ years’ experience working in a therapeutic home like environment or a group home setting
- 5+ years’ working with children/youth involved with Children's Service, Family Support for Children with Disability
- 3-5 years of experience with providing care for others with developmental disabilities &/or mental health concerns
- Post-secondary education (Social Work, Community Addictions / Mental Health, Child & Youth Care) or other related field
- Standard First Aid with CPR Level C _(Canadian provider in person or blended in person/online)_
- Alberta Class 5 Driver's License
- Alberta $2 million Vehicle liability coverage
- Alberta 10-year Alberta Driver's Abstract (Clear driving record preferred, if any violations, these can be discussed)
- Clear Criminal Record with Vulnerable Sector Check obtained in the last three (3) months
- Clear Child Intervention Record Check obtained from Children Services obtained in the last three (3) months

**What We Offer**
- Competitive salary
- RRSP matching with access to financial wellness tools and resources
- Benefits - Generous extended health program with EFAP (Employee Family Assistance Program)
- Work-life balance schedule and 24/7 On-Call Support
- TCI (Therapeutic Crisis Intervention) Certification
- Many more educational opportunities
- Innovative technology to assist in your daily routine
- Collaborative and diverse organization where your voice is heard

CarePros is a highly awarded organization with several accolades:

- 2023 The Globe and Mail Canada’s Top Growing Companies
- 2022 New Innovators List - People Leader (Diversity, Equity & Inclusion)
- 2021 #29 on The Globe and Mail Canada’s Top Growing Companies
- 2021 Canada's Safest Employer Awards
- 2020 Diversity Award of Distinction from Alberta Chambers of Commerce