Sales Representative

3 weeks ago

Toronto, Canada YMCA of Greater Toronto Full time

Hourly Rate: $16.66 - Check out the YMCA’s total compensation package

Location: West End YMCA

Work Hours: As Needed Basis

Employment Type: Contract Hourly (6 months contract)

Number of Vacancies: 2

Anticipated Start Date: March 1, 2023

Deadline to Apply: February 20, 2023

**Be the Spark** Join our passionate Sales Representative team and help us to achieve great things in our community

The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of The West End YMCA Centre.

**In this role, you will**:

- Work towards and achieves personal and team sales targets, model excellence in both sales and service, perform duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs.
- Member focused at all times, prioritize all responsibilities in order to seek opportunities to initiate conversations with members and prospective members.
- Work at a fast pace and responds to multiple priorities effectively.
- Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customize tour of the facility to link member interests to program options.
- Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assist members to understand membership options, payment plans and types.
- Assist centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset.
- Provide a specific and personal focus to new members and follows up after tours to ensure they receive a welcome call, and are booked for relevant program training. Understand the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
- Identifie additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.).
- Ensure accuracy when handling money and completing cash balancing. Protect the assets and information of the YMCA and its members.
- Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understand and demonstrate YMCA Priority S.A.M standards and EYE standards.
- Assists members in resolving past due accounts, member concerns, and members’ behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance.
- Remain flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
- Actively participate in scheduled programs, meetings and special events.
- In collaboration with individual program members, program volunteers and YMCA program staff, assist and encourage program members to access additional appropriate programs offered at this location.
- Demonstrate appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; take a member focused approach to increase their understanding of programs offered across the Association. Represent the YMCA and the Association in a professional manner.
- Provide leadership and support as a member of the Centres’ senior staff team. Acts as an effective AGM as required.
- Understand the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
- Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
- Other duties as assigned.

**You bring**:

- Some post
- secondary education in sales, marketing, promotions, retail management, or related field an asset.
- Minimum of 2 years sales and/or customer service experience.
- Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc.
- Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info
- Ability to establish rapport and excellent communication with members, staff and volunteers
- Customer service oriented
- Good listening skills
- Attention to detail
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Excellent written communication skills
- Commitment to working in a socially inclusive environment responding with sensitivity and personal awaren

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