Surveillance Operator
1 month ago
As a Service Agent, you will be to monitor and evaluate security surveillance videos for customers, intake, handle service requests, and communicate with relevant parties to ensure service obligation is fulfilled. You will play a crucial role in ensuring quality customer service and adherence to company standards and guidelines. Your duties will involve actively listening to calls, providing feedback and coaching to agents, and documenting call performance metrics.
**Key Responsibilities**:
- Issue Resolution: Diagnose and troubleshoot customer issues by actively listening, asking probing questions, and gathering relevant information. Provide accurate and timely solutions or escalate complex issues to appropriate teams or supervisors for further assistance.
- Documentation: Accurately and thoroughly document customer interactions, inquiries, issues, and resolutions in the designated customer relationship management (CRM) system or other tracking tools. Maintain a comprehensive record of customer interactions for future reference and analysis.
- Product/Service Knowledge: Develop a deep understanding of the company's products, services, policies, and procedures. Stay up to date with product updates or changes to effectively address customer inquiries and provide accurate information.
- Customer Satisfaction: Ensure customer satisfaction by promptly and effectively addressing their needs and concerns. Strive to exceed customer expectations and go the extra mile to provide exceptional service.
- Escalation Management: Identify and escalate unresolved or complex customer issues to the appropriate channels.
Pay: From $17.40 per hour
Expected hours: 35 per week
**Benefits**:
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
-
Surveillance Operator
7 months ago
Burnaby, Canada Grand Villa Casino Full time**Job Type: Casual** Probation Hourly Wage: $20.15 Post-Probation Hourly Wage: $21.25 **The Gateway to Your Future** If you have razor-sharp observation skills and an in-depth understanding of gaming, we want to hear from you. The Surveillance Operator is the eyes of the Casino, ensuring the security of customers, staff, and assets by maintaining...
-
Surveillance Operator
6 months ago
Burnaby, Canada Grand Villa Casino Full time**Job Type: Full-Time** **Probationary Hourly Wage =** **$20.55** **Post-Probation Hourly Wage = $21.75** **_ Premium for Night Shift (20:00-05:00) = $1.00/hour_** **The Gateway to Your Future** If you have razor-sharp observation skills and an in-depth understanding of gaming, we want to hear from you. The Surveillance Operator is the eyes of the...
-
Surveillance Operator
6 months ago
Burnaby, Canada Grand Villa Casino Full time**Job Type: Casual** **Probationary Hourly Wage =** **$20.55** **Post-Probation Hourly Wage = $21.75** **_ Premium for Night Shift (20:00-05:00) = $1.00/hour_** **The Gateway to Your Future** If you have razor-sharp observation skills and an in-depth understanding of gaming, we want to hear from you. The Surveillance Operator is the eyes of the Casino,...
-
Surveillance Supervisor
6 months ago
Burnaby, Canada Grand Villa Casino Full time**Job Type: Relief Supervisor** **The Gateway to Your Future** The Surveillance Supervisor oversees surveillance activities and staff to ensure the safety and security of gaming and entertainment guests and team members. In this key role, you will ensure all potential security violations are investigated and corrective actions are taken within the...
-
Surveillance Security Operations Manager
4 weeks ago
Burnaby, British Columbia, Canada Gateway Casinos & Entertainment Limited Full timeJob OverviewIn this key role at Gateway Casinos & Entertainment Limited, you will oversee surveillance activities and staff to ensure the safety and security of gaming and entertainment guests and team members.
-
Operations Manager, Service Operations Centre
4 weeks ago
Burnaby, Canada PHSA Full time**Operations Manager, Service Operations Centre, Technology Services** BC Clinical & Support Services Burnaby, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such,...
-
Alarm Station Operator
6 months ago
Burnaby, Canada Columbia Security Group Full timeColumbia Security Systems & Surveillance Group has an immediate opening(s) for Alarm Station Operator in one of our subsidiarity companies. **About the Role**: **What you can expect to be doing**: - Have a courteous and customers’ first approach **This will be the job for you if you have the ability to**: - Multi-task and prioritize your tasks (very...
-
Security Operator
6 months ago
Burnaby, Canada Paladin Security Full timeSecurity Operator We are looking for experienced **Security Operators **to join our team! In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facilities across the province. Our Security Command Centre ensures a 24/7 communication link between client field staff, management,...
-
Burnaby, British Columbia, Canada PHSA Full timeJob Summary: We are seeking a highly skilled Senior IT Operations Manager to lead our team in managing critical infrastructure. The successful candidate will be responsible for overseeing the day-to-day operations of our Service Operations Centre (SOC) and ensuring the delivery of a 24/7 monitoring and response service.About Us: PHSA is a leading healthcare...
-
Part-time Security Patrol Guard
4 weeks ago
Burnaby, Canada Secured Property Group Full time**Position Overview**: **Key Responsibilities**: - Conduct scheduled patrols of assigned areas, including interior and exterior property. - Monitor premises to prevent theft, vandalism, and unauthorized access. - Respond promptly to alarms, emergencies, and incidents, documenting and reporting as necessary. - Enforce site rules and regulations to maintain...
-
Full-time Security Patrol Guard
4 weeks ago
Burnaby, Canada Secured Property Group Full time**Position Overview**: **Key Responsibilities**: - Conduct scheduled patrols of assigned areas, including interior and exterior property. - Monitor premises to prevent theft, vandalism, and unauthorized access. - Respond promptly to alarms, emergencies, and incidents, documenting and reporting as necessary. - Enforce site rules and regulations to maintain...
-
Ofa1 Security Patrol Guard
2 weeks ago
Burnaby, Canada Secured Property Group Full time**Position Overview**: **Key Responsibilities**: - Conduct scheduled patrols of assigned areas, including interior and exterior property. - Monitor premises to prevent theft, vandalism, and unauthorized access. - Respond promptly to alarms, emergencies, and incidents, documenting and reporting as necessary. - Enforce site rules and regulations to maintain...
-
Security Dispatcher
6 months ago
Burnaby, Canada Paladin Security Full timeSecurity Dispatcher / Operator **RESPONSIBILITIES**: - Monitor and dispatching alarm events and live crime (in progress) via video monitoring. - Initiate after-hour emergency service calls and security requests. - Triage technology and security systems deficiencies through the service request process. - Conduct surveillance, patrol, access control, and...
-
IT Technician
7 months ago
Burnaby, Canada Sunia Technology Inc. Full time**About us** Sunia Technology Inc. is an industry leading technology company, that is specialized in image and video processing, handwriting and hand-drawing technologies on mobile and portable devices, and providing remoting and visualization solutions in the cloud. We are looking for a talented IT Technician to implement our IT infrastructure and build...
-
Security Command Centre Operator
7 months ago
Burnaby, Canada Paladin Security Full timeSecurity Command Centre Operator In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. The Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. The Command...
-
Observation Specialist
3 weeks ago
Burnaby, British Columbia, Canada EightSix Network Full timeCompany OverviewEightSix Network is a leading gaming and entertainment company in Canada, operating 27 gaming properties across British Columbia, Ontario, and Edmonton, Alberta. We boast approximately 8,000 employees and offer a diverse range of games, including table games and slots.Salary and BenefitsWe offer a competitive hourly wage of $21.75 per hour,...
-
IT Specialist
6 months ago
Burnaby, Canada Sunia Technology Inc. Full time**About us** Sunia Technology Inc. is an industry leading technology company, that is specialized in image and video processing, handwriting and hand-drawing technologies on mobile and portable devices, and providing remoting and visualization solutions in the cloud. We are looking for a talented IT Specialist to implement our IT infrastructure and build...
-
IT Specialist
7 months ago
Burnaby, Canada Sunia Technology Inc. Full time**About us** Sunia Technology Inc. is an industry leading technology company, that is specialized in image and video processing, handwriting and hand-drawing technologies on mobile and portable devices, and providing remoting and visualization solutions in the cloud. We are looking for a talented IT Specialist to implement our IT infrastructure and build...
-
Security Command Centre Operator.
1 month ago
Burnaby, Canada Paladin Security Full timeOverview We are looking for experienced Security Operators to join our team! Become an integral part of the safety and security team and help coordinate the emergency response for Critical Infrastructure in the Province. This is a great opportunity to gain experience working at one of the most sophisticated Security Alarm monitoring and security...
-
Security Command Centre Operator
2 months ago
Burnaby, Canada Paladin Security Full timeSecurity Command Centre OperatorIn this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. The Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. The Command Centre...