Assistant Outlet Manager

7 days ago

Edmonton, Canada FAIRMONT Full time

**Company Description** Your team and working environment**:
Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Description** Assistant Outlets Manager (Full Time)**
Passionate about guest interaction, food and beverage? As an Assistant Outlets Manager you will lead your team to create unforgettable Food & Beverage experiences for our guests.

**What you will be doing**:
Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Follow departmental policies, procedures and service standards
- Recruit, train, manage, mentor, lead and develop your supervisors and colleagues
- Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism
- Working to ensure all Standards manuals are present and up-to-date, job task checklist are completed, and all the Standard Operating procedures are taught and followed
- Supervise and support employees while ensuring service standards are maintained
- Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
- Exhibits an entrepreneurial attitude towards the restaurant’s operation
- Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks
- Responsible for scheduling and daily payroll reporting
- Ensure constant focus on the venue's goal
- Assist to ensure the venue is managing within set budget guidelines
- Ensure cleanliness and safety of the venue
- Act as a liaison between venue staff and other departments
- Ensure department holds regular communication meetings
- Perform line duties as required
- Working in a very fast pace environment
- Actively participate in ongoing learning opportunities and enhancing your skills, abilities and professionalism for personal growth.
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Follow all safety and sanitation policies
- Other duties as assigned

**Qualifications** Your experience and skills include**:

- Minimum 3 years’ experience as a Leader in a fast paced high end restaurant required
- Excellent beverage and wine knowledge is required
- Previous point of sale system experience required
- Experience with Unionized environment an asset
- University/College degree in a related discipline preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

**Additional Information** What is in it for you**:

- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Hea

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